What are the responsibilities and job description for the Contact Center Agent position at JLL?
Sunday-Saturday Noon-Midnight 5 days per week
What this job involves -
The Contact Center Agent manages client requests regarding property and facilities repairs and maintenance. They are charged with ensuring that each and every caller's request is managed from inception to completion and payment (if appropriate) to the satisfaction of the client.
What is your day to day?
Answer all incoming calls from the client portfolio
Ensure that requests are addressed in an expeditious manner.
Verify and track work orders to completion
Analyze caller's needs and is empowered to implement the best strategy to respond to ensure superior customer satisfaction.
Continually build customer relations with client personnel
Ability to capture information in system whilst continuing conversation with client.
Determine when to escalate critical works or issues that cannot be resolved without further assistance.
Desired experience and technical skills
Required
Interpersonal Skills / Interpersonal Sensitivity and Flexibility
The ability to effectively communicate and liaise with a wide range of internal clients such as Facilities Managers, Operations Managers and Account Managers is also necessary
Highly developed oral, listening and written communication skills
Interpersonal Skills / Interpersonal Sensitivity and Flexibility
Preferred
Self-motivated
Customer Service Orientation
Able to work with little direction
Team Player, focused on the best outcome for all
#LI-KH1
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
What this job involves -
The Contact Center Agent manages client requests regarding property and facilities repairs and maintenance. They are charged with ensuring that each and every caller's request is managed from inception to completion and payment (if appropriate) to the satisfaction of the client.
What is your day to day?
Answer all incoming calls from the client portfolio
Ensure that requests are addressed in an expeditious manner.
Verify and track work orders to completion
Analyze caller's needs and is empowered to implement the best strategy to respond to ensure superior customer satisfaction.
Continually build customer relations with client personnel
Ability to capture information in system whilst continuing conversation with client.
Determine when to escalate critical works or issues that cannot be resolved without further assistance.
Desired experience and technical skills
Required
Interpersonal Skills / Interpersonal Sensitivity and Flexibility
The ability to effectively communicate and liaise with a wide range of internal clients such as Facilities Managers, Operations Managers and Account Managers is also necessary
Highly developed oral, listening and written communication skills
Interpersonal Skills / Interpersonal Sensitivity and Flexibility
Preferred
Self-motivated
Customer Service Orientation
Able to work with little direction
Team Player, focused on the best outcome for all
#LI-KH1
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
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