What are the responsibilities and job description for the Continuity Manager position at JLL?
Job Summary:
Position supports a Major Financial Client in Malvern, PA. The position will be responsible for providing delivery of engineering services to a domestic and international portfolio of mission critical assets in an office and data center environment. This role will reside in the account's Facilities Command Center. The role will report into the group's Global Support Center Manager and partner with account-based operations, facilities command center, and asset managers. Position will assist in assuring the reliability, uptime and efficient operation of a portfolio of mission critical and other corporate office space assets.
Job Description:
Management of critical alarms related to building mechanical infrastructure, fire and life safety, through Building Automation Systems
Responsible for tracking, escalating, and communicating incidents with potential for business disruption through established channels and protocols
Assist field operations with troubleshooting equipment utilizing building automation system information, evaluating trend data, and performing overrides
Assist in coordinating building shutdown activities through building automation system and notifications
Validate approval of vendor activity prior to active before work beginning
Perform pro-active virtual tours of all facility systems for proper operation
Field occupant requests for environmental conditions
Manage, maintain and issue required reports
Dispatch and generate work orders in Computerized Maintenance Management System (CMMS) for technicians to address reactive maintenance needs
System (CMMS) for technicians to address reactive maintenance needs
Customer service focused
Performance evaluation and customer service metrics
Ad Hoc Training exercises to Test Teams on event response
Organizational and leadership skills with a problem-solving ability
Process Improvement and implementation
Helps call agents with challenging customer service issues.
Monitors team performance and provide tools if necessary.
Determines call center operational strategies by evaluating team results and objectives.
Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
Record readings and make adjustments where necessary to ensure proper operation of equipment
Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials; maintain a clean and safe workplace
Any and all other duties and tasks assigned.
Education/training
High School diploma or GED equivalent
Preferred four-year engineering degree, business, or technology related field from accredited university/college.
Lead or base level supervisory experience required.
Working knowledge of computer applications including Word and Excel
Ability to write policies and procedures for program delivery and training purposes.
Excellent written and verbal communication skills.
Ability to consistently develop accurate periodic reports, under client defined critical deadlines.
Time management, multi-tasking, and organization skills with strong attention to detail.
Self-starter and must be able to work in a fast paced, high-volume environment.
Off hour and weekend availability is required.
Years of relevant experience
Skills and knowledge
3-5 Years of previous experience in Building automation systems
Niagara/Distech, Site Scan, Siemens Fire Alarm System preferred.
Strong working knowledge of related to critical systems maintenance and repair, including working knowledge of Switchgear, CRAC Units, UPS Systems, PLC systems, VFDs, Rooftop/Air Handling Units.
Ability to analyze the operation of various systems, determine the cause of any problems/malfunctions and take corrective action as required
Other abilities
Excellent understanding of technology, software applications, and phone and computer systems
Advanced customer focus and customer service skills Communicates effectively with superiors, peers and subordinates.
Strong Customer Service skills
Strong Interpersonal skills
Exceptional training and coaching skills to motivate employees
Great verbal and written communication skills
Ability to remain calm and in control of a situation
Physical work requirements and work conditions
While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Position supports a Major Financial Client in Malvern, PA. The position will be responsible for providing delivery of engineering services to a domestic and international portfolio of mission critical assets in an office and data center environment. This role will reside in the account's Facilities Command Center. The role will report into the group's Global Support Center Manager and partner with account-based operations, facilities command center, and asset managers. Position will assist in assuring the reliability, uptime and efficient operation of a portfolio of mission critical and other corporate office space assets.
Job Description:
Management of critical alarms related to building mechanical infrastructure, fire and life safety, through Building Automation Systems
Responsible for tracking, escalating, and communicating incidents with potential for business disruption through established channels and protocols
Assist field operations with troubleshooting equipment utilizing building automation system information, evaluating trend data, and performing overrides
Assist in coordinating building shutdown activities through building automation system and notifications
Validate approval of vendor activity prior to active before work beginning
Perform pro-active virtual tours of all facility systems for proper operation
Field occupant requests for environmental conditions
Manage, maintain and issue required reports
Dispatch and generate work orders in Computerized Maintenance Management System (CMMS) for technicians to address reactive maintenance needs
System (CMMS) for technicians to address reactive maintenance needs
Customer service focused
Performance evaluation and customer service metrics
Ad Hoc Training exercises to Test Teams on event response
Organizational and leadership skills with a problem-solving ability
Process Improvement and implementation
Helps call agents with challenging customer service issues.
Monitors team performance and provide tools if necessary.
Determines call center operational strategies by evaluating team results and objectives.
Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
Record readings and make adjustments where necessary to ensure proper operation of equipment
Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials; maintain a clean and safe workplace
Any and all other duties and tasks assigned.
Education/training
High School diploma or GED equivalent
Preferred four-year engineering degree, business, or technology related field from accredited university/college.
Lead or base level supervisory experience required.
Working knowledge of computer applications including Word and Excel
Ability to write policies and procedures for program delivery and training purposes.
Excellent written and verbal communication skills.
Ability to consistently develop accurate periodic reports, under client defined critical deadlines.
Time management, multi-tasking, and organization skills with strong attention to detail.
Self-starter and must be able to work in a fast paced, high-volume environment.
Off hour and weekend availability is required.
Years of relevant experience
Skills and knowledge
3-5 Years of previous experience in Building automation systems
Niagara/Distech, Site Scan, Siemens Fire Alarm System preferred.
Strong working knowledge of related to critical systems maintenance and repair, including working knowledge of Switchgear, CRAC Units, UPS Systems, PLC systems, VFDs, Rooftop/Air Handling Units.
Ability to analyze the operation of various systems, determine the cause of any problems/malfunctions and take corrective action as required
Other abilities
Excellent understanding of technology, software applications, and phone and computer systems
Advanced customer focus and customer service skills Communicates effectively with superiors, peers and subordinates.
Strong Customer Service skills
Strong Interpersonal skills
Exceptional training and coaching skills to motivate employees
Great verbal and written communication skills
Ability to remain calm and in control of a situation
Physical work requirements and work conditions
While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
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