Facilities Manager

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

What This Job Involves

The Facilities Manager is the manager for assigned sites and provides leadership and direction to a team of highly skilled staff in delivering facilities management services in a professional office environment. This position is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by Key Performance Indicators. Additionally, the expected levels of service delivery must be achieved at the lowest possible cost, minimally within the prescribed budget for each facility.

Essential Functions

• Work in conjunction with the Senior Facilities Manager to develop and execute overall vision of facilities team.
• Assist in the strategic direction for operations and maintenance team in alignment with client goals.
• Ensure all Client and JLL safety procedures are followed. Assist in development of training programs to increase team technical capabilities.
• Oversee the operational aspects of the properties in a manner which protects, maintains, and improves the value of the client's sites.
• Inspect sites routinely to guarantee that building services are at the highest level of quality standards. Monitor and review preventive maintenance programs.
• Drive continuous improvement in all site performance.
• Manage third-party contractors / vendors engaged in operating and maintaining properties.
• Work with Senior Facilities Manager and Sourcing Manager to bid and contract for scheduled and operational maintenance and project services.
• Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective.
• Maintain Sites using Service Level Agreements and key performance indicators.
• Assist in site incident investigation, utilize structure problem solving to identify root cause of failures.
  
  

Client Relationship Management

• Develop and maintain positive relationship with Client Managers and Operations teams.
• Primary interface with client to determine client delivery of committed services and overall satisfaction with JLL performance.
• Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery.
• Ensure best practices are implemented to meet client expectations
• Represent the maintenance of good relationships with landlords, tenants, and subtenants at each leased Property
• Identify opportunities to improve quality, customer service and cost performance, and execute approved plans.
• Assist in the creation of reports and presentations for senior management.
• Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence
  
  

Employee Management

• Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
• Work with regional team to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality-of-service delivery and further the client partnership.
• Foster a collaborative teamwork environment. Promote energy and enthusiasm. Maximize productivity.
• Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible. Ensure facility compliance with use of the new tools.
• Complete all performance reviews, both mid-year and year-end, on a timely basis. Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans. Work with Senior FM to ensure proper performance management steps are taken.
• Work with the Account Management team to source employee career growth and development opportunities within or outside of the account. Understand employee career growth aspirations to enable matching of firm needs with employee abilities.
• Promote a culture of diversity and inclusivity for all team members.
  
  

Financial Management

• Team with Senior Facilities Manager to develop and maintain operating budgets for sites, meeting targets as defined in KPIs; and, provide written variance analysis and forecast to client.
• Meet specific cost savings targets to contribute to the account achieving significant savings throughout the contract term of outsourced operations.
• Manage work to align with Budgets
• Support developing and executing facilities related cost savings measures to reduce spending in accordance with Budget Challenges and cost saving targets
• Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.
• Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.
• Team with Senior Facilities Manager to develop property specific multi-year capital improvement project plans; and, manage the process to complete in-scope projects.
• Ensure compliance with Jones Lang LaSalle minimum audit standards
  
  

Skills & Qualifications

• Bachelor’s degree in a related field is preferred.
• A minimum of five to eight years of Facilities Management experience required.
• Experience in managing facilities teams.
• Demonstrated experience in managing 24 / 7 operations in a fast-paced work environment.
• Superior client relationship management skills.
• Demonstrated organizational and problem-solving skills.
• Ability to plan and manage within budget and time constraints.
• Familiarity with and understanding of various building systems.
• Ability to multitask and work without direct supervision.
• Experience with CMMS systems and Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• Possess strong written, verbal and people skills. Strong collaborative management style
  
  

What You Can Expect From Us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL.

Apply today!