What are the responsibilities and job description for the Facility Manager position at JLL?
Facility Manager Job Summary:
RESPONSIBILITIES:
Facility Manager to provide support and leadership to the daily operations and management of approximately 1,986,577 square feet at the CIC location, primarily. This position will also support the entire Charlotte Suburban North portfolio as needed, which is a total of app. 2.7 Million SF across in 8 facilities in the Northeast area of Charlotte, NC. This Facility Manager will office at the CIC location.
Finance
Analysis and accurate reporting/ forecasting / UMLV clearance.
Demonstrate the ability to interpret and explain results and variances.
Operating Budget and forecast development and adherence and tracking of savings and cost avoidance.
Capital Budget development and adherence where control remains with JLL.
Sourcing
Evaluate and assure service levels are met, right size where appropriate with Client concurrence.
Develop (in conjunction with Sourcing Manager) sourcing plan that includes appropriate MWDBE bidders, assist with RFP/RFQ process in support of Client objectives.
Operations
Monitor overall workflow to assure timely completion within established SLA's.
Provide feedback to subordinates on workflow compliance.
Review dispatch matrices semi-annually.
Meet or exceed customer satisfaction rating, and all KPIs.
Work closely with CEM and engineering teams to assure completion of scheduled PM's and adherence to CEM processes.
Monitor capacity and respond to identified changes gaining stake holder approvals via the change control process.
Assure all facilities evaluated are in compliance and pass the Management and/or Operations audits.
Implement best practices and monitor their effectiveness keeping the Client informed of the value add measures being implemented.
Inspect facilities on a consistent basis.
Participate in across area facility inspections to assure consistent delivery of services.
Understand and execute notification protocols with the appropriate JLL/CPG contact or group.
Talent Management
Exhibit leadership qualities and enthusiasm being the guidepost for others to emulate to assure your team is high performing.
Assure teams are completing required training and encourage additional training where appropriate.
Identify succession planning where appropriate and coach up or out when required.
Mentor and counsel employees regarding career plans coaching them to the next level.
Complete IPMP's on time and assure quality conversations are collaborative and open in content and dialogue.
Client Service
Assure an effective communication protocol is in place on both the JLL and Wells Fargo with peers, subordinates, senior managers, vendors and customers.
Respond promptly and accurately to email and phone communications.
Actively participate in meetings sharing ideas and solutions as may be appropriate.
Instill a high-level of performance expectations from team members to include client focus, open and timely communication up and down the organization and encourages risk taking and innovation.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
RESPONSIBILITIES:
Facility Manager to provide support and leadership to the daily operations and management of approximately 1,986,577 square feet at the CIC location, primarily. This position will also support the entire Charlotte Suburban North portfolio as needed, which is a total of app. 2.7 Million SF across in 8 facilities in the Northeast area of Charlotte, NC. This Facility Manager will office at the CIC location.
Finance
Analysis and accurate reporting/ forecasting / UMLV clearance.
Demonstrate the ability to interpret and explain results and variances.
Operating Budget and forecast development and adherence and tracking of savings and cost avoidance.
Capital Budget development and adherence where control remains with JLL.
Sourcing
Evaluate and assure service levels are met, right size where appropriate with Client concurrence.
Develop (in conjunction with Sourcing Manager) sourcing plan that includes appropriate MWDBE bidders, assist with RFP/RFQ process in support of Client objectives.
Operations
Monitor overall workflow to assure timely completion within established SLA's.
Provide feedback to subordinates on workflow compliance.
Review dispatch matrices semi-annually.
Meet or exceed customer satisfaction rating, and all KPIs.
Work closely with CEM and engineering teams to assure completion of scheduled PM's and adherence to CEM processes.
Monitor capacity and respond to identified changes gaining stake holder approvals via the change control process.
Assure all facilities evaluated are in compliance and pass the Management and/or Operations audits.
Implement best practices and monitor their effectiveness keeping the Client informed of the value add measures being implemented.
Inspect facilities on a consistent basis.
Participate in across area facility inspections to assure consistent delivery of services.
Understand and execute notification protocols with the appropriate JLL/CPG contact or group.
Talent Management
Exhibit leadership qualities and enthusiasm being the guidepost for others to emulate to assure your team is high performing.
Assure teams are completing required training and encourage additional training where appropriate.
Identify succession planning where appropriate and coach up or out when required.
Mentor and counsel employees regarding career plans coaching them to the next level.
Complete IPMP's on time and assure quality conversations are collaborative and open in content and dialogue.
Client Service
Assure an effective communication protocol is in place on both the JLL and Wells Fargo with peers, subordinates, senior managers, vendors and customers.
Respond promptly and accurately to email and phone communications.
Actively participate in meetings sharing ideas and solutions as may be appropriate.
Instill a high-level of performance expectations from team members to include client focus, open and timely communication up and down the organization and encourages risk taking and innovation.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
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