What are the responsibilities and job description for the Hard Services Supervisor position at JLL?
What this job involves - The Hard Services Supervisor on 1st shift will support one of JLL's premier bio-pharmaceutical clients in Princeton, NJ. This is a perfect opportunity for a Crew team lead, Chief Engineer, or Facility Operations professional. They will manage a small team of maintenance technicians and support the Hard Services Manager in ensuring that the client' buildings are well maintained and maintenance issues are addressed. Additionally, this position will provide facilities and project management support including building inspections, work order creation, vendor engagement and setup, field walks, quality assurance and associated reporting and follow up as necessary. Candidates must have the proven ability to work without direct day to day supervision and support team efforts to ensure the client receives a first-class customer experience.
What is your day to day?
Assist the Hard Services Manager in meeting or exceeding Site Key Performance Indicators (KPl's)
Monitor service level guidelines (SLG's) weekly to identify potential off-track areas and plan corrective actions accordingly.
Oversee the day-to-day facility operations including but not limited to maintenance, repair, project management.
Oversee the day-to-day schedule of Maintenance Technicians.
Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience.
Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
Routinely inspects building to ensure suppliers are meeting contractual agreements.
Assists in the completion of the building audits.
Reviews, prioritizes and determines activities required for completion of a work order (WO) and works with suppliers to ensure complex work orders are planned and executed on time.
Recommend continuous quality improvement practices and look for business efficiencies.
Provide quality analysis of customer feedback on an ongoing basis.
Develop effective response plans and implement per the plan.
Work Hours/Shift
7 AM - 3:30 PM - Tuesday through Saturday On Call Availability
Desired experience and technical skills
Required
High school diploma>
5-10 years of Facility Management & Operations experience
2 years of experience managing maintenance professionals..
Building Automation Systems experience.
CMMS experience.
Preferred
College degree and/or professional certifications in HVAC, Electrical, or Facilities Operations.
Looking for someone with true HVAC and Mechanical background.
Honeywell Building Automation experience a plus.
Maximo CMMS experience a plus.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
What is your day to day?
Assist the Hard Services Manager in meeting or exceeding Site Key Performance Indicators (KPl's)
Monitor service level guidelines (SLG's) weekly to identify potential off-track areas and plan corrective actions accordingly.
Oversee the day-to-day facility operations including but not limited to maintenance, repair, project management.
Oversee the day-to-day schedule of Maintenance Technicians.
Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience.
Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
Routinely inspects building to ensure suppliers are meeting contractual agreements.
Assists in the completion of the building audits.
Reviews, prioritizes and determines activities required for completion of a work order (WO) and works with suppliers to ensure complex work orders are planned and executed on time.
Recommend continuous quality improvement practices and look for business efficiencies.
Provide quality analysis of customer feedback on an ongoing basis.
Develop effective response plans and implement per the plan.
Work Hours/Shift
7 AM - 3:30 PM - Tuesday through Saturday On Call Availability
Desired experience and technical skills
Required
High school diploma>
5-10 years of Facility Management & Operations experience
2 years of experience managing maintenance professionals..
Building Automation Systems experience.
CMMS experience.
Preferred
College degree and/or professional certifications in HVAC, Electrical, or Facilities Operations.
Looking for someone with true HVAC and Mechanical background.
Honeywell Building Automation experience a plus.
Maximo CMMS experience a plus.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Supervisor of Nursing
Apis Services, Inc. -
Mount Holly, NJ
Dispatcher Supervisor
Interstate Waste Services -
Ewing, NJ
Clinical Supervisor
LEGACY TREATMENT SERVICES GROUP -
Mercerville, NJ
