What are the responsibilities and job description for the Office Coordinator position at JLL?
Job Title: Office Coordinator
Location: Horsham, PA
Job Summary:
The Office Coordinator will serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services. The primary goal of this role is to positively impact the care and comfort of client employees and guests. The Office Coordinator will execute ambassador services, ensuring adherence to service level agreements, standard processes, professional brand image, and applicable local laws, rules, and regulations. This role will also conduct routine walkthroughs and assessments to ensure service delivery compliance, analyze data, support mail sorting and distribution, monitor security cameras and fire alarm systems, and consistently strive to improve service performance. The Office Coordinator will collaborate with the on-site facilities/maintenance team and perform additional duties as assigned by the manager.
Responsibilities:
Location: Horsham, PA
Job Summary:
The Office Coordinator will serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services. The primary goal of this role is to positively impact the care and comfort of client employees and guests. The Office Coordinator will execute ambassador services, ensuring adherence to service level agreements, standard processes, professional brand image, and applicable local laws, rules, and regulations. This role will also conduct routine walkthroughs and assessments to ensure service delivery compliance, analyze data, support mail sorting and distribution, monitor security cameras and fire alarm systems, and consistently strive to improve service performance. The Office Coordinator will collaborate with the on-site facilities/maintenance team and perform additional duties as assigned by the manager.
Responsibilities:
- Serve as the initial point of contact for client employee inquiries, issues, troubleshooting, and feedback regarding workplace services.
- Execute ambassador services in alignment with SLAs, standard processes, brand image, and local regulations.
- Conduct routine walkthroughs and assessments of soft service delivery to ensure compliance with policies, regulations, and performance metrics.
- Support data collection, analysis, and reporting to align with client goals and objectives.
- Sort mail and distribute to designated drop stations within the building.
- Monitor security cameras and report any identified issues.
- Monitor the fire alarm alert computer system.
- Continually strive to improve experience service performance.
- Achieve and exceed performance goals, team goals, and client goals and objectives.
- Collaborate and maintain a working relationship with the on-site facilities/maintenance team, including notifying them of contractors and other facilities-related visitors entering the premises.
- Preferred experience using Canva.
- Perform other duties as assigned by the manager.
- Proven experience in a similar role, preferably as an office coordinator or related position.
- Exceptional customer service skills with a client-centric mindset.
- Strong organizational and multitasking abilities.
- Detail-oriented with excellent problem-solving skills.
- Proficiency in using office software and digital visitor management systems.
- Familiarity with Canva is preferred.
- Excellent written and verbal communication skills.
- Ability to work collaboratively within a team.
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