What are the responsibilities and job description for the OPM Delivery Manager position at JLL?
We are looking for an OPM Delivery Manager
Remote - Anywhere in the U.S.
The Opportunity
Occupancy Planning & Management services 100 clients through a highly talented and diverse workforce of 650 colleagues, managing over 600M SF, and delivering $91M gross annual revenue. The OPM operating model must be scalable, digitized, & balanced with a focus on Comp to Revenue targets.
Our legacyaccount delivery models are often bespoke in nature and typically contractually bound to headcount, not the services provided. This results in non-standardized and inefficient delivery as well as skill gaps and significant recruiting challenges
A transition to a Centralized modelwill allow OPM to support clients in a more agile way, balancing client facing roles with leveraged offshore resources for lower cost and more efficient delivery.
Our over-arching strategic priorities for OPM Work Dynamics are to:
Transform our operating model globally for improved efficiency
Lead digital innovation in our rapidly evolving market
Enhance our platform and growth with occupier clients
Accelerate penetration in growth industries and enter new asset classes
This role will report to an OPM Delivery Director
The Role
The Delivery Manager will play a crucial role in client satisfaction and consistent delivery of services within a division. The role will manage OPM team leads and lead these leaders to ensure adherence of best practices, approved SOWs, and delivery & commercial models are followed. This Manager will collaborate closely with the OPM Delivery team, Account Directors, Managing Directors, and Team Leads to properly deliver, and measure the effectiveness of our services.
This is a remote role open to candidates across the US.
Key responsibilities include:
Operations
Align with key stakeholders such as OP Team Leads, OPM Platform, Account Directors and Delivery Directors
Recruiting/retention/redeployment oversight & escalation across accounts
Support and review development of Account teams' annual and multi-year business strategy, supported by financial and investment plans.
SME support to account leadership
Tracks and reports changes to account OPM revenue
Supports initiatives to optimize people and processes which reduce delivery cost and increase productivity.
Community building amongst the OPM team members
Talent Management
Create a Culture of Opportunity for talent, mapping career paths, offering stretch assignments and matching aspirations to job openings for retention, development, and promotion
Along with Delivery leaders, execute the on-boarding and training programs to upskill talent and reinforce connections to the OPM platform, driving consistency and community
Partner with regional and local HR teams accountable for recruiting, retention, and development
Commercial
Governance and oversight for assigned OPM accounts to ensure scope and KPIs are met and clients are satisfied.
Liaise with Sales and Product teams to ensure that go to market models maximize profitability and are aligned with Client Operations while meeting client needs
Identify, lead and support efforts to increase the scope of existing account engagements where feasible / applicable
Governance
Ensure each account team is engaged and empowered to deliver an exceptional quality of client service, and work with divisional delivery teams on continuous improvements.
Drive consistent implementation of OPM processes and Best Practices, with consideration of regional requirements
Support and drive a sense of innovation, looping back improvement opportunities to Delivery Director and OPM Operations lLead
Immediate escalations for OPM related issues for quick resolutions
Success Metrics
Conversion of existing contracts to new commercial and service specifications
Account team adherence to centralized delivery model
Account & client VOC
Talent retention and promotion
CI improvement
Requirements
Strong professional experience leading team(s) as an OPM Subject Matter Expert and/or led facets of corporate real estate delivery; 7 years
Commercially and financially experienced
Strong influencer - must be experienced in getting results
Solid stakeholder management skills
Proven track record of client satisfaction
Strong degree of self-awareness and emotional intelligence to establish trust and build relationships
Ability to effectively communicate and promote ideas and proposals persuasively
Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
Behavioral Competencies
Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
Helps others - Builds relationships, actively collaborates, helps others succeed.
Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
Business first - Focuses on customers and clients, business/financial acumen, JLL first
Inspire - Inspire others, creates vision and strategy, energizes others
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Remote - Anywhere in the U.S.
The Opportunity
Occupancy Planning & Management services 100 clients through a highly talented and diverse workforce of 650 colleagues, managing over 600M SF, and delivering $91M gross annual revenue. The OPM operating model must be scalable, digitized, & balanced with a focus on Comp to Revenue targets.
Our legacyaccount delivery models are often bespoke in nature and typically contractually bound to headcount, not the services provided. This results in non-standardized and inefficient delivery as well as skill gaps and significant recruiting challenges
A transition to a Centralized modelwill allow OPM to support clients in a more agile way, balancing client facing roles with leveraged offshore resources for lower cost and more efficient delivery.
Our over-arching strategic priorities for OPM Work Dynamics are to:
Transform our operating model globally for improved efficiency
Lead digital innovation in our rapidly evolving market
Enhance our platform and growth with occupier clients
Accelerate penetration in growth industries and enter new asset classes
This role will report to an OPM Delivery Director
The Role
The Delivery Manager will play a crucial role in client satisfaction and consistent delivery of services within a division. The role will manage OPM team leads and lead these leaders to ensure adherence of best practices, approved SOWs, and delivery & commercial models are followed. This Manager will collaborate closely with the OPM Delivery team, Account Directors, Managing Directors, and Team Leads to properly deliver, and measure the effectiveness of our services.
This is a remote role open to candidates across the US.
Key responsibilities include:
Operations
Align with key stakeholders such as OP Team Leads, OPM Platform, Account Directors and Delivery Directors
Recruiting/retention/redeployment oversight & escalation across accounts
Support and review development of Account teams' annual and multi-year business strategy, supported by financial and investment plans.
SME support to account leadership
Tracks and reports changes to account OPM revenue
Supports initiatives to optimize people and processes which reduce delivery cost and increase productivity.
Community building amongst the OPM team members
Talent Management
Create a Culture of Opportunity for talent, mapping career paths, offering stretch assignments and matching aspirations to job openings for retention, development, and promotion
Along with Delivery leaders, execute the on-boarding and training programs to upskill talent and reinforce connections to the OPM platform, driving consistency and community
Partner with regional and local HR teams accountable for recruiting, retention, and development
Commercial
Governance and oversight for assigned OPM accounts to ensure scope and KPIs are met and clients are satisfied.
Liaise with Sales and Product teams to ensure that go to market models maximize profitability and are aligned with Client Operations while meeting client needs
Identify, lead and support efforts to increase the scope of existing account engagements where feasible / applicable
Governance
Ensure each account team is engaged and empowered to deliver an exceptional quality of client service, and work with divisional delivery teams on continuous improvements.
Drive consistent implementation of OPM processes and Best Practices, with consideration of regional requirements
Support and drive a sense of innovation, looping back improvement opportunities to Delivery Director and OPM Operations lLead
Immediate escalations for OPM related issues for quick resolutions
Success Metrics
Conversion of existing contracts to new commercial and service specifications
Account team adherence to centralized delivery model
Account & client VOC
Talent retention and promotion
CI improvement
Requirements
Strong professional experience leading team(s) as an OPM Subject Matter Expert and/or led facets of corporate real estate delivery; 7 years
Commercially and financially experienced
Strong influencer - must be experienced in getting results
Solid stakeholder management skills
Proven track record of client satisfaction
Strong degree of self-awareness and emotional intelligence to establish trust and build relationships
Ability to effectively communicate and promote ideas and proposals persuasively
Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
Behavioral Competencies
Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
Helps others - Builds relationships, actively collaborates, helps others succeed.
Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
Business first - Focuses on customers and clients, business/financial acumen, JLL first
Inspire - Inspire others, creates vision and strategy, energizes others
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
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