What are the responsibilities and job description for the Performance Analyst position at JLL?
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Responsibilities -
Work with Platform team to have efficient, effective KPI tracking and reporting tools. Work with Platform team to implement reporting tools, e.g. KPI, SLA’s, monthly, quarterly and annual reports, etc. used to track JLL’s performance. -Analyze work order data for all regions to identify gaps and/or issues at branches across the portfolio and present findings to client.
Analyze work order data for all regions to identify gaps and/or issues at branches across the portfolio and present findings to client.
Benchmarking support utilizing data from multiple sources including Call Center, financial, lease data. Work with clients and teams to identify data needs and reporting.
Working with the Data Management, set up processes to ensure validity and data integrity in multiple databases and trackers, such as the Master Property Lists, and work with business service teams to ensure data quality.
Participate in the development and distribution of best practices, process documentation, and user support materials for data management tools.
Any and all other duties and tasks assigned.
Sound like you? To apply you need to be:
Bachelors Degree
3 years experience
Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.
Ability to collaborate across many levels within JLL and client
#LI-TM2
#ZJLL
#INDIFM
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Responsibilities -
Work with Platform team to have efficient, effective KPI tracking and reporting tools. Work with Platform team to implement reporting tools, e.g. KPI, SLA’s, monthly, quarterly and annual reports, etc. used to track JLL’s performance. -Analyze work order data for all regions to identify gaps and/or issues at branches across the portfolio and present findings to client.
- Benchmarking support utilizing data from multiple sources including Call Center, financial, lease data. Work with clients and teams to identify data needs and reporting.
- Be customer service oriented with client contact when necessary.
- Working with the Data Management, set up processes to ensure validity and data integrity in multiple databases and trackers, such as the Master Property Lists, and work with business service teams to ensure data quality.
- Participate in the development and distribution of best practices, process documentation, and user support materials for data management tools. Performs additional job duties as requested
- Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.
- Ability to collaborate across many levels within JLL and client.
- Prior use of systems and tools used to extract and analyze data.
- Strong Excel skills.
- Strong oral and written communication skills.
- Sound judgment, initiative, resourcefulness, tenacity and the flexibility to operate independently in a fast-paced environment.
- Process Management experience or demonstrated skills.
- Strong leadership, organizational and execution skills.
Analyze work order data for all regions to identify gaps and/or issues at branches across the portfolio and present findings to client.
Benchmarking support utilizing data from multiple sources including Call Center, financial, lease data. Work with clients and teams to identify data needs and reporting.
Working with the Data Management, set up processes to ensure validity and data integrity in multiple databases and trackers, such as the Master Property Lists, and work with business service teams to ensure data quality.
Participate in the development and distribution of best practices, process documentation, and user support materials for data management tools.
Any and all other duties and tasks assigned.
Sound like you? To apply you need to be:
Bachelors Degree
3 years experience
Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.
Ability to collaborate across many levels within JLL and client
#LI-TM2
#ZJLL
#INDIFM
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!
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