What are the responsibilities and job description for the Performance/Communications Manager position at JLL?
The Performance/Communications Manager is responsible for overseeing and managing performance deliverables within an organization. This role involves analyzing performance data and working/collaborating with data and SME's in identifying areas of improvement and developing strategies to enhance operational efficiency and achieve organizational objectives. The Performance/Communications Manager collaborates closely with cross-functional teams, department heads, and leadership to drive performance optimization and foster a culture of continuous improvement. The Performance/Communications Manager is also responsible for all Account communications including but not limited to governance reporting, newsletters, procedures and policies, along with training material.
Key Responsibilities:
Performance:
Performance Analysis: Collect performance data and metrics and consult with SMEs to identify trends, patterns, and areas for improvement. Utilize data visualization and reporting tools to communicate performance insights to relevant stakeholders.
Performance Planning: Collaborate with department heads and senior leadership to define key performance indicators (KPIs) and performance targets aligned with organizational goals. Develop performance improvement plans and initiatives to drive results.
Performance Monitoring: Establish performance monitoring mechanisms to track progress against targets and identify deviations. Work with BI team to develop dashboards, scorecards, and reports to provide real-time insights on performance. Proactively alert stakeholders to potential performance issues and recommend corrective actions.
Training and Development: Identify performance-related training needs and develop training programs to enhance employee competencies. Provide coaching and support to employees and managers to improve their understanding and management of performance.
Stakeholder Engagement: Collaborate with cross-functional teams, department heads, and stakeholders to gather insights, understand performance challenges, and jointly develop improvement strategies. Foster a collaborative and constructive work environment to drive engagement and ownership of performance improvement initiatives.
Communications:
Manage all account communications for the Account Team and Client in a scheduled and organized fashion. Support strategy by designing and disseminating high-quality tools and materials that align with style, branding, and message clarity.
Collaborate closely with account leadership to assemble client reports, account presentations, and training materials.
Develop and maintain SharePoint toolbox sites for account use and document organization.
Own Global Procedures Manual, developing, organizing, and updating account policies, procedures, and best practices.
Oversee Employee Recognition program/feature.
TAT ASM providing account technology access support to client and internal team members.
Manage and oversee Client Portal.
Smartsheet SME, providing ad-hoc support to create and maintain various Smartsheet pages, forms, and workflows.
Own and maintain organizational charts, working with people managers, Finance and HR to ensure data accuracy.
Provide additional support to account leadership, as needed.
Qualifications and Skills:
Bachelor's degree in Business Administration, Management, HR, or a related field. Relevant certifications (e.g., KPI Professional, Six Sigma) coupled with strong communications skills are highly desirable.
Proven experience in performance management, communications, or related roles.
Knowledge of performance management methodologies, such as OKRs, Balanced Scorecard, or Performance Excellence Frameworks.
Excellent communication and presentation skills, with the ability to effectively convey performance insights and recommendations to diverse stakeholders.
Strong project management skills and the ability to manage multiple projects simultaneously.
Ability to collaborate with and influence stakeholders at all levels of the organization.
Strong leadership and mentoring skills, with the ability to motivate and inspire cross-functional teams.
Proficiency in using data analysis and reporting tools.
Strong organizational and time management skills, with the ability to prioritize and meet deadlines.
Continuous improvement mindset with a focus on driving innovation and enhancing performance excellence.
Note: This job description provides a general overview of the responsibilities and qualifications for a Performance Manager. The actual role and specific requirements may vary based on the organization's size, industry, and specific performance improvement needs.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Key Responsibilities:
Performance:
Performance Analysis: Collect performance data and metrics and consult with SMEs to identify trends, patterns, and areas for improvement. Utilize data visualization and reporting tools to communicate performance insights to relevant stakeholders.
Performance Planning: Collaborate with department heads and senior leadership to define key performance indicators (KPIs) and performance targets aligned with organizational goals. Develop performance improvement plans and initiatives to drive results.
Performance Monitoring: Establish performance monitoring mechanisms to track progress against targets and identify deviations. Work with BI team to develop dashboards, scorecards, and reports to provide real-time insights on performance. Proactively alert stakeholders to potential performance issues and recommend corrective actions.
Training and Development: Identify performance-related training needs and develop training programs to enhance employee competencies. Provide coaching and support to employees and managers to improve their understanding and management of performance.
Stakeholder Engagement: Collaborate with cross-functional teams, department heads, and stakeholders to gather insights, understand performance challenges, and jointly develop improvement strategies. Foster a collaborative and constructive work environment to drive engagement and ownership of performance improvement initiatives.
Communications:
Manage all account communications for the Account Team and Client in a scheduled and organized fashion. Support strategy by designing and disseminating high-quality tools and materials that align with style, branding, and message clarity.
Collaborate closely with account leadership to assemble client reports, account presentations, and training materials.
Develop and maintain SharePoint toolbox sites for account use and document organization.
Own Global Procedures Manual, developing, organizing, and updating account policies, procedures, and best practices.
Oversee Employee Recognition program/feature.
TAT ASM providing account technology access support to client and internal team members.
Manage and oversee Client Portal.
Smartsheet SME, providing ad-hoc support to create and maintain various Smartsheet pages, forms, and workflows.
Own and maintain organizational charts, working with people managers, Finance and HR to ensure data accuracy.
Provide additional support to account leadership, as needed.
Qualifications and Skills:
Bachelor's degree in Business Administration, Management, HR, or a related field. Relevant certifications (e.g., KPI Professional, Six Sigma) coupled with strong communications skills are highly desirable.
Proven experience in performance management, communications, or related roles.
Knowledge of performance management methodologies, such as OKRs, Balanced Scorecard, or Performance Excellence Frameworks.
Excellent communication and presentation skills, with the ability to effectively convey performance insights and recommendations to diverse stakeholders.
Strong project management skills and the ability to manage multiple projects simultaneously.
Ability to collaborate with and influence stakeholders at all levels of the organization.
Strong leadership and mentoring skills, with the ability to motivate and inspire cross-functional teams.
Proficiency in using data analysis and reporting tools.
Strong organizational and time management skills, with the ability to prioritize and meet deadlines.
Continuous improvement mindset with a focus on driving innovation and enhancing performance excellence.
Note: This job description provides a general overview of the responsibilities and qualifications for a Performance Manager. The actual role and specific requirements may vary based on the organization's size, industry, and specific performance improvement needs.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
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