Production Control Clerk
Job Posting for Production Control Clerk at JLL
The Production Control Clerk will perform Operation Services/task in support of a Government Facilities Detailed knowledge of CMMS system including creating and updating Preventive Maintenance Program. Distribute Preventive Maintenance Work Orders, maintain accurate Labor utilization data for daily work activities; maintain an electronic data base of installed building equipment and report preventive maintenance activities executed in Archibus. Provide reception and dispatch services for unplanned maintenance services using Archibus (CMMS system of record)
Update Archibus work management system with all planned and unplanned work
Takes personal ownership of each customer's satisfaction
Provides initial welcome and troubleshooting for all incoming service calls
Provides ongoing communication with each customer to assure total satisfaction
Resolves customer issues in a prompt and courteous manner.
Updates work order management system at each step of the service call process (incoming, dispatch, close out)
Ensure appropriate follow up with customers
Provide direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption
Dispatch work to company technicians and subcontractors
Create recurring Monthly POs in JD Edwards E1 system to subcontractors
Create one-off PO's in E1 for subcontractor reactive repairs
Create timely receipts of all PO's in E1 for financial funding purposes
Update contract databases, as required, including reporting, training records, subcontractor information, safety data, etc.
Maintain electronic records for team and vendor contact information
Maintain electronic records of PO request and quotes
Input and Track WOs to ensure they are being closed out timely in Archibus for items sent to sub-contractors
Minimum Qualifications:
Ability to multitask and work without direct supervision
Ability to plan and manage work under time constraints
Think independently and problem solve
Superior customer service skills and orientation
Proficient in MS Office, and possess strong written, verbal and people skills
Strong organizational skills and collaborative style
Must be proficient at Excel Spreadsheets and have capability of customizing administrative reports
Experience utilizing Archibus or other comparable CMMS system, specifically preventive maintenance preferred.
A minimum of five (5) years enterprise level skill using a variety of automated office systems and software (e.g. Adobe, SAP, E1, etc.), to include Microsoft Office software, with special emphasis on Excel and PowerPoint.
Ability to maintain professionalism at all times and under stressful situations
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Update Archibus work management system with all planned and unplanned work
Takes personal ownership of each customer's satisfaction
Provides initial welcome and troubleshooting for all incoming service calls
Provides ongoing communication with each customer to assure total satisfaction
Resolves customer issues in a prompt and courteous manner.
Updates work order management system at each step of the service call process (incoming, dispatch, close out)
Ensure appropriate follow up with customers
Provide direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption
Dispatch work to company technicians and subcontractors
Create recurring Monthly POs in JD Edwards E1 system to subcontractors
Create one-off PO's in E1 for subcontractor reactive repairs
Create timely receipts of all PO's in E1 for financial funding purposes
Update contract databases, as required, including reporting, training records, subcontractor information, safety data, etc.
Maintain electronic records for team and vendor contact information
Maintain electronic records of PO request and quotes
Input and Track WOs to ensure they are being closed out timely in Archibus for items sent to sub-contractors
Minimum Qualifications:
Ability to multitask and work without direct supervision
Ability to plan and manage work under time constraints
Think independently and problem solve
Superior customer service skills and orientation
Proficient in MS Office, and possess strong written, verbal and people skills
Strong organizational skills and collaborative style
Must be proficient at Excel Spreadsheets and have capability of customizing administrative reports
Experience utilizing Archibus or other comparable CMMS system, specifically preventive maintenance preferred.
A minimum of five (5) years enterprise level skill using a variety of automated office systems and software (e.g. Adobe, SAP, E1, etc.), to include Microsoft Office software, with special emphasis on Excel and PowerPoint.
Ability to maintain professionalism at all times and under stressful situations
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
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