What are the responsibilities and job description for the Regional Manager, Facilities position at JLL?
Regional Facility Manager
Overview: The Regional FM is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by the Key Performance Indicators. Additionally, the expected levels of service delivery must be achieved at the optimal cost, minimally within the prescribed budget for each facility. The Regional FM is part of a National Operations Team that provides services to the client in the US and reports directly to the Work Dynamics Account Director.
Supervises: FMs and FCs
Main Roles and Responsibilities:Oversee the environmental and safety program for the sites and foster a "Safety First" culture within the JLL and supplier teams
Sets overall vision and leadership for the operations team across respective region of sites
Establish and execute strategic direction for operations & maintenance team in alignment with client goals. Ensure all Client and JLL safety procedures are followed. Develop training programs to increase team technical capabilities.
Coordinate the operational aspects of the properties in a manner which protects, maintains, and improves the value of the client's assets
Monitor and review preventive maintenance programs.
Utilize data to develop trends and insights that will drive continuous improvement in the site performance
Manage third-party contractors/vendors engaged in operating and maintaining properties
Team with Sourcing Manager to bid and contract for scheduled and operational maintenance and project services
Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective.
Maintain site performance indicators
Lead/assist in site incident investigation, utilize structure problem solving to identify root cause of failures
Client Relationship ManagementDevelop and maintain positive relationship with Client and Operations team by providing a seamless interface to client; must have superior leadership skills, sense of urgency, bias for action, attention to detail and creativity
Primary interface with client representatives. Collaborate to determine client expectations. Ensures delivery of committed services and overall satisfaction with JLL performance.
Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery.
Employee Management
Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
Work with Account Director to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality-of-service delivery and further the client partnership.
Foster a collaborative teamwork environment. Promote energy and enthusiasm. Maximize productivity. Motivate employees with recognition and career growth opportunities.
Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible. Ensure facility compliance with use of the new tools.
Complete all performance reviews, both mid-year and year-end, on a timely basis. Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans. Work with HR to ensure proper performance management steps are taken.
Work with the Account Director to source employee career growth and development opportunities within or outside of the account. Understand employee career growth aspirations to enable matching of firm needs with employee abilities.
Financial ManagementDevelop and maintain operating budgets for all sites, meeting targets as defined in SLAs. Provide written variance analysis and forecast to client
Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.
Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.
Develop property specific multi-year capital improvement project plans. Manage the process to complete the projects
Skills/QualificationsUndergraduate degree in Engineering, Business Administration, or related field preferred with a minimum 5 years direct supervision of a facilities organization
Strong organizational and client relationship management skills
Demonstrated negotiation skills
Ability to plan and manage within budget and time constraints
Strategic thinker with strong implementation orientation
Advanced understanding of commercial leases, contract documents and routine accounting methods
Familiarity with and understanding of building systems
Ability to multitask and work without direct supervision
Excellent prioritization and conflict resolution
Proficient in MS Office, and possess strong written, verbal and people skills
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Overview: The Regional FM is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by the Key Performance Indicators. Additionally, the expected levels of service delivery must be achieved at the optimal cost, minimally within the prescribed budget for each facility. The Regional FM is part of a National Operations Team that provides services to the client in the US and reports directly to the Work Dynamics Account Director.
Supervises: FMs and FCs
Main Roles and Responsibilities:Oversee the environmental and safety program for the sites and foster a "Safety First" culture within the JLL and supplier teams
Sets overall vision and leadership for the operations team across respective region of sites
Establish and execute strategic direction for operations & maintenance team in alignment with client goals. Ensure all Client and JLL safety procedures are followed. Develop training programs to increase team technical capabilities.
Coordinate the operational aspects of the properties in a manner which protects, maintains, and improves the value of the client's assets
Monitor and review preventive maintenance programs.
Utilize data to develop trends and insights that will drive continuous improvement in the site performance
Manage third-party contractors/vendors engaged in operating and maintaining properties
Team with Sourcing Manager to bid and contract for scheduled and operational maintenance and project services
Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective.
Maintain site performance indicators
Lead/assist in site incident investigation, utilize structure problem solving to identify root cause of failures
Client Relationship ManagementDevelop and maintain positive relationship with Client and Operations team by providing a seamless interface to client; must have superior leadership skills, sense of urgency, bias for action, attention to detail and creativity
Primary interface with client representatives. Collaborate to determine client expectations. Ensures delivery of committed services and overall satisfaction with JLL performance.
Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery.
Employee Management
Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
Work with Account Director to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality-of-service delivery and further the client partnership.
Foster a collaborative teamwork environment. Promote energy and enthusiasm. Maximize productivity. Motivate employees with recognition and career growth opportunities.
Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible. Ensure facility compliance with use of the new tools.
Complete all performance reviews, both mid-year and year-end, on a timely basis. Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans. Work with HR to ensure proper performance management steps are taken.
Work with the Account Director to source employee career growth and development opportunities within or outside of the account. Understand employee career growth aspirations to enable matching of firm needs with employee abilities.
Financial ManagementDevelop and maintain operating budgets for all sites, meeting targets as defined in SLAs. Provide written variance analysis and forecast to client
Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.
Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.
Develop property specific multi-year capital improvement project plans. Manage the process to complete the projects
Skills/QualificationsUndergraduate degree in Engineering, Business Administration, or related field preferred with a minimum 5 years direct supervision of a facilities organization
Strong organizational and client relationship management skills
Demonstrated negotiation skills
Ability to plan and manage within budget and time constraints
Strategic thinker with strong implementation orientation
Advanced understanding of commercial leases, contract documents and routine accounting methods
Familiarity with and understanding of building systems
Ability to multitask and work without direct supervision
Excellent prioritization and conflict resolution
Proficient in MS Office, and possess strong written, verbal and people skills
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
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