Reliability Program Manager

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability

and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

About The Role

The Reliability and Maintenance Engineering team plays a vital role in our operational success in the distribution aspect of the business. Being able to identify risk of equipment failure and eliminate the presence of that risk is what our organization strives for. Seeking a proactive Reliability Program leader and technical expert for Fulfilment Center operations. This role will focus on maximizing life, reliability and operational performance of equipment such as conveyors, sortation systems, scanners, cameras, robotics, print and apply systems, and SCADA devices and programs.

What Do We Offer?

We’re an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package. With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Responsibilities

• Drive and promote safety culture within the site including subcontractors, suppliers and visitors
• Serve as the local technical expert on maintaining material handling systems
• Own the inventory and maintenance planning program for the site including the accuracy and efficiency of the preventative/predictive maintenance program to include the execution of daily planning meetings with local planners and local maintenance leadership (Sr Maintenance Manager, Maintenance Manager, Area Maintenance Managers)
• Responsible for driving quality execution of preventative/predictive maintenance program with team including routine auditing of PMs and corrective work
• Partner with local maintenance leadership (Sr Maintenance Manager, Maintenance Manager, Area Maintenance Managers) for alignment on reliability standards and their role in execution of those standards; seek routine feedback to adjust processes as required to support teams in execution
• Champion the development, technical assessment and sustainment of a skills matrix for local maintenance team to leverage for work assignment
• Develop/Improve maintenance procedures to streamline work execution, improve work quality and deliver optimal equipment efficiencies
• Establish and monitor equipment reliability metrics (including OEE) and partner with maintenance and operations teams to prioritize work and improvements
• Lead the Root Cause Analysis and Permanent Corrective Action activities at the site
• Develop and manage a ‘bad-actor/top offender’ program for the site and perform regular deep dives/data analytics to outline and execute improvement plans
• Oversee all newly installed equipment and major equipment overhauls that may occur at site
• Deliver minimum of two CI projects per year that deliver cost savings to the client
• Serve as the primary conduit for both upward and downward communication with the Central Reliability Team and support regional efforts as growth opportunities
• Own budget tracking and support senior maintenance leader in delivering YoY cost savings
• Create, deploy, and share best practices at facility and share with other sites
• Provide technical support on proactive and reactive work as required
• Travel up to 25%
  
  

Basic Qualifications

• Bachelor’s degree in Electrical or Mechanical Engineering, Engineering Technology, Reliability Engineering
• Experience with computers, including MS Excel, Word and Office
• Experience required using CMMS systems and reporting
• Strong analytical skills to deep dive into data
• Ability to work flexible schedules/shifts/areas
• Support 24/7 emergency on-call as required
  
  

Preferred Qualifications

• 5 years of experience as a Reliability Engineer/Manager or equivalent
• 5 years of experience with team management, budget responsibilities, supplier management, problem solving, and client/ customer relations
• CMRP/PMP certification(s)
• Prefer experience managing teams in an industrial environment containing conveyance, process control and powered trucks.
• Experience with Preventive maintenance procedures, Industrial electrical, Industrial controls, and Industrial electronics & robotics
• Experience with leading and delivering technical training
• Experience with applying Lean Manufacturing tools such as:
• 5S
• 5Y
• FMEA
• PDCA
• Value Stream Mapping
• DMAIC
• Run Charts
• RCA/Cause Mapping
• Pareto Analysis
• Ability to turn complex compliance requirements into scalable processes
• Ability to align, motivate and lead a team including creating accountability
• Ability to lead others in a technical role and interact with all levels of management
• Ability to interpret and understand policies and procedures and relate them to others
• Strong organizational and project management skills
• Strong communication and presentation/facilitation skills
• Demonstrated communication skills written and verbal including negotiation and conflict resolution
  
  

Physical Demands

• Repetitive bending, crouching, kneeling, reaching, twisting, sitting, standing, and walking
• Lifting parts and tools weighing on average 20 pounds, occasionally weighing up to 49 pounds
• Dexterity in eye/hand coordination, feet (foot pedals) manual (picking, pinching, holding, grasping), and wrist motion (repetitive flexion/rotation)
• Working conditions may include small spaces, dust, fumes/odors, hot/cold temperatures, inside/outside noise, vibration, standing on concrete for long hours and wet or uneven surfaces
  
  

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay. We can’t wait to see where your ambitions take you at JLL. Apply today!

JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.