The Front Desk Admin is responsible for managing the front desk and general office area; providing support to ensure office services are provided in an effective and efficient manner. Being the first point of contact, this individual must also demonstrate a high level of customer service at all times. We're looking for enthusiastic individuals to create best-in-class reception & concierge experiences for employees, business clients, community members
Core Duties: Greet and provide support for guests and employees Answers telephones and directs the caller to the appropriate team member Point of contact for all packages/deliveries Assist with setup of audio visual equipment in conference rooms for meetings as-needed Troubleshoot AV issues and become an expert in technology Pick-up, drop-off, prepare postage/labels for mail/UPS/FedEx, courier services, etc. Sort mail and keep workroom organized Maintain phone lists, photo directory, and screen displays Respond and follow through on requests for information and communicate with all levels of management with minimal supervisionMaintain the reception area in good order Assist with processing invoices and expense reports Responsible for all other duties and tasks as assigned
General Office Duties: Coordinate new hire materials (headshots, mailboxes, etc.) Create and maintain access badges for all employees Work with Facilities Manager to assist with the coordination of repairs and maintenance of office equipment Primary vendor contact and responsible for scheduling cleaning related items (breakroom, equipment, carpets, etc.) Maintain office supplies and keep copy areas fully stocked and organized Keep monthly office calendar updated Facilitate semi-annual office purges Breakroom duties (load/unload dishwasher, coffee machine maintenance, maintain cleanliness, etc.); assist with cleanup after team lunches Order, maintain and organize all kitchen and office supplies Maintain all conference rooms for cleanliness/reserve conference rooms, including ordering and/or setup Resolve problems associated with all office services including: janitorial, mailroom, copier services, badging, and conference rooms. Input work orders as needed pertaining to office space Conduct regular office rounds to identify any items that need to be addressed Manage all employee and vendor guests through registration system Assist with employee and guest parking, including returning employee passes and managing visitor parking inventory Assist with culture and philanthropy event planningAny and all other duties and tasks assigned
Knowledge, Skills & Abilities MINIMUM REQUIRED PREFERRED Education/training High school diploma; some college preferred
Years of relevant experience One to two yearsExperience in reception, concierge or related field
Skills and knowledge Excellent customer service and relationship building skills Strong organizational, interpersonal and communication skills Knowledge of Microsoft Word, Excel, Power Point, Outlook, etc. Working knowledge of audio visual equipment located in the conference rooms JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
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