What are the responsibilities and job description for the Senior Utility Data Analyst position at JLL?
The Sr. Utility Data Analyst will work with the client's respective teams, Sustainability Program Team, and Utility Bill Management provider to project manage utility data flows, including ongoing verification, solution, and vendor management activities.
The focus of this role will be to own systems troubleshooting and manage connections between data streams and data bases, devise tools and apply best practices and well-structured plans to ultimately deliver success utility data management. This includes trend analysis, investigation and validation of data, and identifying and performing configuration updates in hand with pertinent teams, systems, and the 3rd party utility bill processor provider for all in scope utility data (including electricity, natural gas, diesel, and water).
This role will work alongside the wider client's Sustainability Program team to maintain and manage data streams alongside the utility bill processor, which includes pertinent data systems and reporting tracking and activities, as well as work with the account Finance and Sustainable Operations account teams to identify and resolve data discrepancies from utility bill processor feeds and undertake ongoing vendor management activities to resolve these. The successful candidate has a keen eye for quality and organized work, knows how to see patterns in data and can identify and act upon optimization of processes that increase efficiency and effectiveness.
This role is hybrid with some on-site office requirements. Candidates must be located near Seattle, Arlington (Virginia), Dallas, New York, Austin, Jersey City, Culver City, Nashville, Houston, Chicago, Portland (Oregon) or Boston due to the on-site requirements of the role.
Performance Objectives:
The position is required to work collaboratively across multiple groups and alongside multiple other analysts, including, regional data and reporting teams, on-account finance and operational teams, client technology, sustainability, operations, finance teams, JLLs' technology teams (JLLT) and global product teams to achieve delivery expectations and maintain high quality service delivery.
The role will collaborate with the Sustainability Account team and the rest of the Utility Data Management team to review and validate utility data and account details to identify any discrepancies or missing information. Coordination, organization, attention to detail, de-escalation skills are key. This role is client facing and revenue generating meaning that client experience and productivity are key metrics.
Key Skills:
Knowledge of utility bill processing, vendor management and understanding of platform data integration.
Strong analytical abilities to review and validate data, identify discrepancies, and troubleshoot issues effectively.
Ability to quickly grasp and understand complex concepts related to the utility bill management process.
Excellent organizational and time management abilities to handle multiple deadlines and project streams simultaneously.
Demonstrated ability to problem-solve and make strategic decisions applicable to everyday tasks and project milestones.
Analytical mindset with the capability to interpret data and draw meaningful conclusions.
Outstanding interpersonal skills to build rapport with clients, understand their needs, and provide professional support.
Resourceful and proactive in resolving issues, with a focus on delivering effective solutions.
Collaborative approach to work, able to work well with cross-functional teams to achieve common goals.
Meticulous attention to detail to ensure accuracy and precision in data analysis and client interactions.
Tech-Savvy approach and proficiency in using various software applications and tools for data analysis, reporting, and client communication.
Ability to adapt to changing client needs, industry trends, and company processes.
A client centric work attitude with a strong understanding of end-to-end service delivery.
Drive to improve processes and create efficiencies within the business.
Strong organisational skills and a process-driven focus, with an orientation toward continuous process improvement.
Ability to work to defined milestone dates and raise any concerns early and often.
Employee Specification:
Minimum 3 years' experience working in a similar role relating to utility bill processor integration and management.
understanding of technology and software development workflows and capable of working alongside engineering teams.
Excellent communication and interpersonal skills, the ability to multitask, work in a fast-paced environment and have time management skills.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
The focus of this role will be to own systems troubleshooting and manage connections between data streams and data bases, devise tools and apply best practices and well-structured plans to ultimately deliver success utility data management. This includes trend analysis, investigation and validation of data, and identifying and performing configuration updates in hand with pertinent teams, systems, and the 3rd party utility bill processor provider for all in scope utility data (including electricity, natural gas, diesel, and water).
This role will work alongside the wider client's Sustainability Program team to maintain and manage data streams alongside the utility bill processor, which includes pertinent data systems and reporting tracking and activities, as well as work with the account Finance and Sustainable Operations account teams to identify and resolve data discrepancies from utility bill processor feeds and undertake ongoing vendor management activities to resolve these. The successful candidate has a keen eye for quality and organized work, knows how to see patterns in data and can identify and act upon optimization of processes that increase efficiency and effectiveness.
This role is hybrid with some on-site office requirements. Candidates must be located near Seattle, Arlington (Virginia), Dallas, New York, Austin, Jersey City, Culver City, Nashville, Houston, Chicago, Portland (Oregon) or Boston due to the on-site requirements of the role.
Performance Objectives:
The position is required to work collaboratively across multiple groups and alongside multiple other analysts, including, regional data and reporting teams, on-account finance and operational teams, client technology, sustainability, operations, finance teams, JLLs' technology teams (JLLT) and global product teams to achieve delivery expectations and maintain high quality service delivery.
The role will collaborate with the Sustainability Account team and the rest of the Utility Data Management team to review and validate utility data and account details to identify any discrepancies or missing information. Coordination, organization, attention to detail, de-escalation skills are key. This role is client facing and revenue generating meaning that client experience and productivity are key metrics.
Key Skills:
Knowledge of utility bill processing, vendor management and understanding of platform data integration.
Strong analytical abilities to review and validate data, identify discrepancies, and troubleshoot issues effectively.
Ability to quickly grasp and understand complex concepts related to the utility bill management process.
Excellent organizational and time management abilities to handle multiple deadlines and project streams simultaneously.
Demonstrated ability to problem-solve and make strategic decisions applicable to everyday tasks and project milestones.
Analytical mindset with the capability to interpret data and draw meaningful conclusions.
Outstanding interpersonal skills to build rapport with clients, understand their needs, and provide professional support.
Resourceful and proactive in resolving issues, with a focus on delivering effective solutions.
Collaborative approach to work, able to work well with cross-functional teams to achieve common goals.
Meticulous attention to detail to ensure accuracy and precision in data analysis and client interactions.
Tech-Savvy approach and proficiency in using various software applications and tools for data analysis, reporting, and client communication.
Ability to adapt to changing client needs, industry trends, and company processes.
A client centric work attitude with a strong understanding of end-to-end service delivery.
Drive to improve processes and create efficiencies within the business.
Strong organisational skills and a process-driven focus, with an orientation toward continuous process improvement.
Ability to work to defined milestone dates and raise any concerns early and often.
Employee Specification:
Minimum 3 years' experience working in a similar role relating to utility bill processor integration and management.
understanding of technology and software development workflows and capable of working alongside engineering teams.
Excellent communication and interpersonal skills, the ability to multitask, work in a fast-paced environment and have time management skills.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
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