What are the responsibilities and job description for the Client Service Assistant position at JNB Consultants?
We're a company built on passion, performance, innovation, and growth. We work with various clients in the region, focusing on building strong relationships between clients and their customers through personalized approaches. Our Client Services Assistants are trained to help businesses achieve their goals by enhancing their product messaging and customer acquisition.
Internally, we prioritize the development of our Client Services Assistants, fostering innovation and promoting advancement from entry-level to leadership roles. We're looking for self-motivated individuals who want to learn, improve, and become valuable partners to our clients and customers. If this excites you, consider joining our Client Services Assistant team!
Client Services Assistant Responsibilities:
- Interact with customers daily to handle enrollment requests, service upgrades, contract renewals, and inquiries to ensure high customer acquisition and retention.
- Gain extensive knowledge of our clients' products and services to educate customers, answer questions, and provide tailored solutions.
- Collaborate with fellow Client Services Assistants to develop effective strategies for team success and client profitability.
- Customize product packages based on customer needs using insights from colleagues.
- Assist entry-level sales professionals in identifying additional opportunities for our clients while maintaining a compassionate demeanor.
- Communicate with upper management and the compliance team to ensure proper protocols are followed when working with customers and clients.
Client Services Assistant Requirements:
- At least 1 year of customer service or sales experience; prior experience in hospitality, retail sales, or related fields is a plus.
- Team player with a competitive spirit and goal-driven mindset.
- Excellent communication skills with clients, customers, and colleagues.
- Solution-oriented mindset, adaptable to changing customer and business needs.
- Maintain a positive attitude and strong people skills, even when facing customer challenges and specific targets.
Job Type: Full-time
Pay: $42,000.00 - $54,000.00 per year
Benefits:
- 401(k)
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $42,000 - $54,000