Assistant Store Manager

JOANN is a creative and dynamic company buzzing with energy and passion for inspiring creativity to help our customers find their happy place. Rooted in Cleveland since 1943, we are now more than 870 stores strong, and continue to grow as a company and a brand during this exciting time for our industry. A career at JOANN offers you the chance to stand out, collaborate creatively with cross-functional team, and enjoy both personal and professional growth. Creativity is in our DNA. All creative thinkers take risks. They rely on instincts others don't have. They take leaps of faith without safety nets. And they have a vision others don't see. Our founders were just these sort of thinkers. In 1943, Hilda and Berthold Reich sold cheese and fancy-foods in Cleveland when their friends asked them to consider selling fabric. Without the Reichs' courage to take the leap of faith needed to re-invent themselves, the Cleveland Fabric Shop would never have been born, let along grow into the largest fabric and craft retailer in the country. We're proud of this history, and are looking for creative thinkers, risk-takers, and other people with vision to join our team and help carry on the tradition of helping people make things with their minds, hands and, hearts. Summary The Assistant Store Manager is to be the right hand leader to the Store Manager – through them, anything is possible! Together they are responsible for the daily operations, success, customer service and team engagement of the store. Similar to the Store Manager, the Assistant Store Manager individually coaches, develops and inspires the team so everyone is aligned with JOANN’s mission and vision. This Team Member also demonstrates the leadership and potential equivalent to a Store Manager and guides the team with confidence and passion! Responsibilities & Competencies HEARTS Develops long-lasting customer relationships by identifying and anticipating customers’ needs Connects with the greater community and acts as a brand ambassador for JOANN Motivates, coaches, and inspires the team and ensures they are the best possible brand ambassadors Stays adept at knowing the product and staying curious on new merchandise and trends HANDS Communicates new initiatives, leadership messages, and promotions Ensures impeccable execution of operational policies and procedures Coaches and inspires the team to drive sales by exceeding customer expectations Builds strategic plans and provides the necessary tools for the team to achieve KPIs Required to enter and exit truck beds to remove freight Unloads freight from the truck and sorts it according to company procedures MINDS Continually stays informed on industry trends and seeks out ways to stay relevant in the marketplace Able to cope with change and shift direction as needed Drives sales by continually analyzing reports and identifying trends. Creates strategies to achieve both individual and store goals Utilizes the FAST model to consistently deliver sales plan and company objective INSPIRE Mentors and inspires the team to enhance the overall store’s performance Creates a model for continuous learning while promoting teamwork and appreciation throughout the team Develops in-store talent by creating succession plans and effectively managing performance Networks, recruits, hires to staffing needs, and trains team members using the onboarding tools provided Applicable laws may place restrictions on a Team Members ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform. Physical Demands Stand during an entire shift (other than normal break time) Continuously walk around all areas of the store throughout shift Read written instructions, reports, and other information on paper and computer screens Input data on computer keyboard and handheld units Use 2-way radios (hear incoming messages and provide verbal response) Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor individually lift up to 49 pounds, and group lift up to 97 pounds (under 2lb on a constant basis, 10lb on a frequent basis, 10lb-49lb on an occasional basis, and 50lb-97lb group lifts on an infrequent basis) Lift, place, and arrange items on shelves and racks Bend down and reach above head Climb and descend ladder Expected Availability Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company’s full-time benefits program. Hours are scheduled according to needs of the store and the team member’s availability. Relocation may be required for career progression. Available to work a flexible schedule, including days, evenings, weekends or holidays Education & Experience Education Minimum - High School Diploma or equivalent Experience Minimum - 1-2 years of progressive retail management experience Benefits Medical, Dental and Vision benefit plans available Company-paid basic life insurance and short-term disability Qualified to participate in JOANN’s 401(k) Retirement Plan with an employer % match Tuition Reimbursement Team Member Discount #zrasm This position will be located at: 1212 Oak Harbor Rd Fremont, OH 43420-1021 JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.