Customer Service Representative

Do you have 5 years of Customer Service Experience in the Chemical or Oil and Gas Industry (MANDATORY)? We want to talk to YOU!

This Jobot Job is hosted by: Tasha Glasscock
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $60,000 - $70,000 per year

A bit about us:

Count on us for quick service and delivery for whatever commodity chemicals you need. Our support staff and transportation infrastructure make it easy for you to source glycols, methanol and aromatic hydrocarbons efficiently and cost-effectively.

Why join us?

You have the opportunity to join a growing team and advance within the company.
PLUS...
Hybrid Work Schedule
Competitive Compensation
Medical
Dental
Vision
PTO
401k

Job Details

We are seeking an enthusiastic Customer Service Representative with a REQUIRED 5 years of Customer Service experience in a Chemical or Oil and Gas Manufacturing environment.

Pay: $60-$70k annually

Skills and Abilities Required:

• Excellent verbal, written and analytical skills.
• Computer skills – MS Office, ERP Systems.
• Ability to multi-task, while remaining organized.
• Ability to react well under pressure and treat others with respect while maintaining professionalism.
• Identifies and resolves problems in a timely manner.
• Prioritizes and plans work activities.
• Work efficiently and effectively, both independently and as a team to ensure exceeding operational standards.
• Balances team and individual responsibilities and helps build a positive team spirit.
• Adapts and able to deal with frequent changes in the work environment.
• Able to manage difficult or emotional customer situations and responds promptly to requests to meet customer expectations.
• Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner.
• Ability to work in a fast-paced environment where flexibility is highly valued.
• Become familiar with products and pronunciation and applications.
• Ability to show initiative.
• Demonstrate kindness and respect to others while performing the duties that make up this job
• Positive and professional attitude

Orders

• Complete the order process from receipt of customer order through shipment and invoicing, using defined processes.
• Process orders proficiently and accurately to meet the required delivery date.
• Fields customer service inquiries and transactions independently and proficiently:
• Resolve customer problems by clarifying the customer’s complaint; determining the root cause, selecting, and explaining the best solution to solve the problem; expediting correction or adjustment with other departments; following up to ensure resolution
• Provide documentation to customers upon request, including but not limited to product, order status, and shipping information.
• Proficiency in all order types and process flow through all departments.
• Pleasant and professional demeanor
• Superior customer interaction skills

Logistics

• Tender and monitor orders to carriers or brokers and use timely decision making to ensure on-time delivery.
• Identify carriers, manage performance, and negotiate rates through reporting and other available tools.
• Build outbound loads assessing available carrier capacity.

Customer Relationships

• Confirms understanding of customer needs, issues and requests.
• Serves as the customer’s advocate by solving problems on the customer’s behalf by engaging the right people and escalating more complex issues to the appropriate level.
• Account maintenance to include regular updates of contact information, ship to requirements, etc.
• Provide customer service and operational support for both internal and external customers.
• Build sustainable relationships through open and interactive communication.

Sales Support

• Actively listens for and identifies opportunities to cross sell additional products and services.
• Reports orders lost/canceled due to pricing or changes in order pattern to sales team to retain customers and seek alternatives when possible.

For immediate consideration please APPLY NOW or send resume directly to https://apply.jobot.com/jobs/customer-service-representative/84207908/?utm_source=Monster

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

Benefits:
401K, Employee Events, Employee Referral Program, Flexible Schedules, Free Food and Coffee, Game Rooms, Life Insurance, Maternity/Paternity Paid Leave, Medical, Dental and Vision, On Site Cafeteria, Paid Holidays, Paid sick days, Parking , Performance bonus, Professional Development, Retirement / Pension Plans, Vacation/paid time off, Work From Home

About the Company:
Jobot

 

Company Size:
500 to 999 employees

Industry:
Wholesale Trade/Import-Export

Founded:
2018

Website:
https://jobot.com/

Salary : $60,000 - $70,000