What are the responsibilities and job description for the Network Technician position at Jobot?
Job Description
This Jobot Job is hosted by: Brian Perkins
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $20 - $30 per hour
A bit about us:
Premier provider of Microwave Broadband solutions for municipalities, government agencies, major cellular, land-based carriers, and corporations.
Why join us?
7 Paid Holidays
Medical, Dental and Vision Benefits
401k Match
Paid Time Off
40 Hours of Sick Time
Job Details
The Tier II Support Technician is primarily responsible for providing technical support by phone to customers of the NeuBeam ISP network from our Bellingham, Washington office location. The Tier II tech will work to resolve technical issues escalated by Tier I technical support. If remote resolution of the issue is not possible the Tier II Tech will escalate the ticket to the Tier III or schedule dispatch to a field technician. Only qualified candidates who live locally should apply.
Job Type: Full-time
Tier II Technical Support responsibilities will include:
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $20 - $30 per hour
A bit about us:
Premier provider of Microwave Broadband solutions for municipalities, government agencies, major cellular, land-based carriers, and corporations.
Why join us?
7 Paid Holidays
Medical, Dental and Vision Benefits
401k Match
Paid Time Off
40 Hours of Sick Time
Job Details
The Tier II Support Technician is primarily responsible for providing technical support by phone to customers of the NeuBeam ISP network from our Bellingham, Washington office location. The Tier II tech will work to resolve technical issues escalated by Tier I technical support. If remote resolution of the issue is not possible the Tier II Tech will escalate the ticket to the Tier III or schedule dispatch to a field technician. Only qualified candidates who live locally should apply.
Job Type: Full-time
Tier II Technical Support responsibilities will include:
- 2-3 years remote technical support/help desk experience.
- Good understanding of networking fundamentals.
- Experience supporting 802.11 WiFi connectivity.
- Experience in a fixed wireless network (PTP and PMP) preferred with a good grounding in RF fundamentals.
- Experience working with customer management and ticketing software.
- Self-motivated, able to work productively with minimal supervision.
- Able to quickly research equipment and software functions and features.
- Proficient with basic Microsoft office applications (Word, Excel, etc.
- Excellent communications skills, ability to document complex technical issues.
- Must be organized and able to manage multiple schedules.
- Experience supporting desktop and mobile operating systems.
- Customer service training (ability to maintain call control and work with customers to resolve. issues).
- Flexible schedule (on-call and shift may be required).
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Salary : $20 - $30
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