What are the responsibilities and job description for the Customer Accounts Advisor position at Jobs for Humanity?
Job Description
We are Aaron’s - a leading company in the retail industry that specializes in sales and lease-to-own. We are known for offering quality brand names and excellent customer service. We believe in providing our team members with opportunities to grow and succeed in a supportive and energetic environment. It's not just a job, it's a career with purpose.
Average Annual Total Compensation $30,480. (Please note that this is an estimate and not a guaranteed hourly wage or incentive compensation.)
As a Customer Account Advisor at Aaron's, you will play a crucial role in ensuring customer satisfaction by helping them with payment collections and lease agreement renewals. You'll build relationships with customers over the phone and in person, guiding them towards ownership of the products they desire. To be successful in this role, you need to have strong communication skills, empathy, and the ability to handle difficult conversations. Multitasking and organizational skills are also important.
Responsibilities include:
- Managing customer accounts, updating information, and scheduling payment appointments.
- Contacting customers who have not renewed their lease agreements, both through home visits and over the phone.
- Explaining the benefits of timely lease agreement renewal payments to customers.
- Assisting the Customer Account Manager in achieving revenue and renewal goals.
- Supporting the sales team when necessary.
- Handling merchandise returns and deliveries.
- Maintaining and operating company vehicles.
Requirements:
- Must be at least 21 years old with a valid driver's license (age requirement may vary for Canadian candidates).
- Ability to meet DOT requirements for certification in required states (United States).
- Flexibility to work varying shifts between 8 am and 9 pm.
- Ability to lift up to 50 lbs. without assistance and up to 300 lbs. with a dolly.
- Two years of retail/customer service experience preferred.
- High School diploma or equivalent preferred.
- Excellent interpersonal and communication skills.
- High energy and ability to multitask effectively.
- Proficient computer skills.
- Uphold the Aaron’s brand and protect company assets.
- Maintain a professional appearance.
Aaron’s Total Rewards:
We value our team members and offer exceptional benefits, including:
- Sundays off.
- Employee assistance program.
- Exclusive employee purchase program with discounts.
- Physical and financial well-being programs.
- Tuition reimbursement.
- Employee Business Resource Groups.
- 401(k) plan with contribution matching.
- Paid time off, including vacation days, sick days, and holidays.
- Life and disability insurance.
- Medical, dental, and vision insurance.
- Paid paternal leave.
- Stock purchase plans.
- Pay on Demand.
About Aaron’s:
We are a company that specializes in sales and lease-to-own of furniture, consumer electronics, home appliances, and accessories across the United States and Canada. We are committed to positively influencing the lives of our customers and team members. We celebrate diversity, equal opportunity, and are proud to be an inclusive employer. If you require accommodation during the recruitment process, please contact (url removed).
Aaron’s is an Equal Opportunity Employer. #LI-Onsite #Indeed-Full-Time
We are Aaron’s - a leading company in the retail industry that specializes in sales and lease-to-own. We are known for offering quality brand names and excellent customer service. We believe in providing our team members with opportunities to grow and succeed in a supportive and energetic environment. It's not just a job, it's a career with purpose.
Average Annual Total Compensation $30,480. (Please note that this is an estimate and not a guaranteed hourly wage or incentive compensation.)
As a Customer Account Advisor at Aaron's, you will play a crucial role in ensuring customer satisfaction by helping them with payment collections and lease agreement renewals. You'll build relationships with customers over the phone and in person, guiding them towards ownership of the products they desire. To be successful in this role, you need to have strong communication skills, empathy, and the ability to handle difficult conversations. Multitasking and organizational skills are also important.
Responsibilities include:
- Managing customer accounts, updating information, and scheduling payment appointments.
- Contacting customers who have not renewed their lease agreements, both through home visits and over the phone.
- Explaining the benefits of timely lease agreement renewal payments to customers.
- Assisting the Customer Account Manager in achieving revenue and renewal goals.
- Supporting the sales team when necessary.
- Handling merchandise returns and deliveries.
- Maintaining and operating company vehicles.
Requirements:
- Must be at least 21 years old with a valid driver's license (age requirement may vary for Canadian candidates).
- Ability to meet DOT requirements for certification in required states (United States).
- Flexibility to work varying shifts between 8 am and 9 pm.
- Ability to lift up to 50 lbs. without assistance and up to 300 lbs. with a dolly.
- Two years of retail/customer service experience preferred.
- High School diploma or equivalent preferred.
- Excellent interpersonal and communication skills.
- High energy and ability to multitask effectively.
- Proficient computer skills.
- Uphold the Aaron’s brand and protect company assets.
- Maintain a professional appearance.
Aaron’s Total Rewards:
We value our team members and offer exceptional benefits, including:
- Sundays off.
- Employee assistance program.
- Exclusive employee purchase program with discounts.
- Physical and financial well-being programs.
- Tuition reimbursement.
- Employee Business Resource Groups.
- 401(k) plan with contribution matching.
- Paid time off, including vacation days, sick days, and holidays.
- Life and disability insurance.
- Medical, dental, and vision insurance.
- Paid paternal leave.
- Stock purchase plans.
- Pay on Demand.
About Aaron’s:
We are a company that specializes in sales and lease-to-own of furniture, consumer electronics, home appliances, and accessories across the United States and Canada. We are committed to positively influencing the lives of our customers and team members. We celebrate diversity, equal opportunity, and are proud to be an inclusive employer. If you require accommodation during the recruitment process, please contact (url removed).
Aaron’s is an Equal Opportunity Employer. #LI-Onsite #Indeed-Full-Time
Customer Support Agent (Remote)
Forbes Advisor -
Wilmington, DE
Licensed Customer Support Agent (Remote)
Forbes Advisor -
Wilmington, DE
Customer Accounts Advisor
Aaron's -
Georgetown, SC
