What are the responsibilities and job description for the Customer Advocate position at Jobs for Humanity?
Company Description
Company Name: Safelite
Job Description
Are you interested in this job? You should apply – even if you don’t meet every requirement! We are an auto glass company, but we offer so much more. We will support you in building a satisfying career and encourage you to have a fulfilling life. Join us and make this the best place you’ve ever worked.
The Customer Advocate is one of the first points of contact for our customers at Safelite. This organized and enthusiastic professional manages administrative processes, schedules, work orders, and invoices. They also greet customers in person, answer phone calls and emails, and ensure every interaction is memorable.
What You’ll Get
Competitive weekly base pay starting at $16.00/hour.
Monday through Friday work schedule, including Saturdays once you are fully trained.
8:00 AM to 5:00 PM shift.
A comprehensive benefits package valued at over $10,000*. This includes a 401(k) plan with company matching, customizable medical coverage, and a commitment to work/life balance through paid time off (PTO), company holidays, and paid volunteer days.
Up to $5,250 annual tuition reimbursement.
Paid training and access to all the tools and resources you need to succeed.
Explore our health, wealth, and life offerings at www.safelitebenefits.com.
What You’ll Do
Welcome customers and quickly resolve any concerns, coming up with creative solutions whenever needed.
Manage incoming calls, emails, and faxes related to service issues, pricing, warranties, scheduling, repairs, and other topics.
Ensure all work order information is accurate and complete, including insurance verification, additional parts, and missing details.
Handle administrative tasks such as buyouts, invoices, credit memos, and special orders.
Review and manage national contact center orders, as well as dealer part orders and special accounts.
Perform any other assigned duties.
What You’ll Need
High School Diploma/GED/Equivalent is required.
1-3 years of experience in telephone operations or business administration.
Ability to provide outstanding customer service in a fast-paced environment.
Professional appearance and willingness to wear personal protective equipment.
Ability to travel up to 10% of the time.
#LI-RECRUITERTAG
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Internal Associates: Already part of the Safelite team? Apply through your Workday account by searching for "Find Open Jobs".
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we are proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This job description does not include every aspect of the role. We will provide reasonable accommodations for individuals covered by ADA, ADEA, FMLA, and other applicable laws and regulations. Physical and mental demands are not and should not be job qualification standards, but are provided to help the employer, employee, and/or applicant identify tasks where reasonable accommodations may be necessary due to an ADA disability. Other qualifications may be required to ensure eligibility for employment in accordance with local laws, regulations, and Safelite Group, Inc. policies and practices.
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Salary : $16 - $10,000
