Director, Business Systems (Everbridge and xMatters)

Company Description

Job Description

Position Type :

Type Of Hire :

Job Description

Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the team

If you are passionate about leveraging technology to improve incident management processes and ensure effective communication during critical events, we invite you to apply for the IT Tool Owner position. Join us in our mission to enhance the resilience and reliability of our organization's IT services.

What you will be doing

The primary responsibility of this role is to oversee the administration, maintenance, and optimization of the Everbridge and xMatters platforms within our organization. The ideal candidate will have a deep understanding of incident management processes, strong technical proficiency in Everbridge and xMatters tools, and excellent communication skills to collaborate with various stakeholders.

• Administration and Configuration: Manage the configuration, customization, and administration of the Everbridge and xMatters platforms to meet the organization's needs. This includes setting up user accounts, defining escalation policies, configuring notification templates, and integrating with other IT systems.

• Incident Management Support: Work closely with the incident management team to ensure seamless integration of Everbridge and xMatters into incident response processes. Provide support during critical incidents by initiating notifications, escalating alerts, and assisting with communication coordination.

• Platform Maintenance: Perform regular maintenance tasks such as software updates, patching, and troubleshooting to ensure the stability and reliability of the Everbridge and xMatters platforms. Monitor system health and performance, proactively addressing any issues that may arise.

• Optimization and Best Practices: Continuously evaluate and optimize the configuration and usage of Everbridge and xMatters to improve efficiency, effectiveness, and user experience. Stay informed about industry best practices and emerging technologies related to incident management and communication tools.

• Training and Documentation: Develop training materials and conduct training sessions for end-users and administrators on how to effectively use Everbridge and xMatters. Create and maintain comprehensive documentation including user guides, standard operating procedures, and system configurations.

• Vendor Management: Serve as the primary point of contact for vendor relationships with Everbridge and xMatters. Coordinate with vendors to address support issues, escalate technical challenges, and advocate for product enhancements based on organizational requirements.

What you bring:

The ideal candidate would have experience with the following:

• Bachelor’s degree in computer science, Information Technology, or relevant experience.

• Proven experience administering Everbridge and/or xMatters platforms in a large-scale enterprise environment.

• Strong understanding of incident management processes and best practices.

• Technical proficiency in configuring and customizing Everbridge and xMatters tools, including workflow automation and integration capabilities.

• Familiarity with ITIL framework and principles.

• Excellent communication skills with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.

• Strong problem-solving skills and attention to detail.

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Added bonus if you have:

• Experience with Everbridge and xMatters administration or related technologies.

• Major Incident Management experience

• Internal and External stakeholder Communication.

What we offer you

• A competitive salary and benefits

• A variety of career development tools, resources and opportunities

• The chance to work on some of the most challenging, relevant issues in the payment industry

• Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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