Operations Analyst I

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Company Name: FIS Global

Full time, Experienced (relevant combo of work and education), Associate's Degree, 0% Travel, Job Description: At FIS, our technology and our people are always moving forward. While we advance the way the world pays, banks and invests, our teams also grow their own careers. We believe in building inclusive teams where everyone’s views count. Together, our collective diversity, skills and talents empower us to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to see how far we can grow together, we have one question: Are you FIS? About the Role: Maintain job scheduling system and new/improved work procedures, test programs, systems and/or hardware/software changes and efficiency, respond to processing problems and client requests and maintain data center disaster recovery plan. About the team: This FIS Print & Insert Team department is comprised of a close group, of print checks, cards, inserts, and other materials for distribution through the use of automated printing and inserting machines. It is important with a small group that everyone’s strengths are recognized and will be called upon in high-volume situations. What you will be doing: • Investigates known error conditions and follows prescribed error correction procedures. • Recognizes abnormal processing conditions and determines appropriate actions required to resolve issue(s) and complete processing. • Makes use of available documentation to resolve errors. • Maintains the production scheduling system and new/improved work procedures. • Researches and resolves user problems as well as issues and problems with software systems, production processing and production environments. • When solving a mainframe production or system problem, makes effective use of tools and resources, utilizes manuals, write-ups and other tools as an aid in solving the problem. Contacts others experienced in area for ideas about problem. • Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job. • Coordinates testing of applications, systems, processes and procedures, hardware and/or software changes. • Analyzes and implements changes or additions to software systems and production procedures. • Trains internal customers (employees) on changes, new systems or new procedures. • May identify new tools, technology or processes that improve the overall processing environment or processing efficiency. • Assists in the definition of external and internal customer problems and needs. Discusses expectations with customers. May explain solutions directly to customers where appropriate. • Maintains the production support disaster recovery/business continuity plans. Coordinates and conducts disaster recovery testing as required, documents test results and documents modifications required for future testing. • Completes project assignments and special projects commensurate with job expectations. • Other related duties assigned as needed. What you will need: • Knowledge of client objectives and business priorities and FIS role in achieving those objectives and priorities • Knowledge of costs/benefit implications of products and services • Ability to understand real need behind client stated needs, to anticipate client future needs, to discern business opportunities in client needs and work effectively with multiple client contacts • Skill in solving client business problems • Proactive take steps to better client relationships • Ability to show concern for needs, feelings and issues of clients, to communicate that client’s business is valued, to meet client perception of high quality/best value services and products and to ensure commitments are accomplished according to client specifications • Ability to respond to client questions or needs even if outside area of responsibility • Ability to communicate effectively verbally and in writing • Ability to establish and maintain effective working relationships with employees, clients and public The ability to work Monday to Friday 1st Shift. What we offer you: Opportunities to innovate in fintech Inclusive and diverse team atmosphere Professional and personal development Resources to contribute to your community Competitive salary and benefits Privacy Statement: FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement: FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model: Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.