Store Manager

Company DescriptionJobs for Humanity is partnering with Safelite to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life. Company Name: SafeliteJob Description Are you interested in this position? You should apply– even if you don't meet all the requirements! We are known as an auto glass company, but we are so much more than that. We want to help you build a fulfilling career and encourage you to have a balanced life. Join us and experience the best workplace you've ever had. Are you interested in this position? You should apply – even if you don't meet all the requirements! We are known as an auto glass company, but we are so much more than that. We want to help you build a fulfilling career and encourage you to have a balanced life. Join us and experience the best workplace you've ever had. The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance. What You'll Get Competitive weekly pay and bonus opportunities. A benefits package that includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days. Annual tuition reimbursement. Paid training and all the tools and resources you'll need to be successful. View all our health, wealth, and life offerings at www.safelitebenefits.com. What You'll Do Oversee the daily operations of the store, including opening and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling, inventory management, and proper cash handling. Drive team performance to ensure key performance indicators (KPIs) and company goals are met or exceeded, including, but not limited to, Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state, and local regulations. In conjunction with other field leaders, ensure that every technician is SafeTech™ certified and through training, re-training, and coaching, all technicians are performing quality installs or repairs on every job. Provide guidance and positive reinforcement regarding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed. Provide world-class customer service by responding quickly to client complaints/warranty issues. All other duties as assigned. What You'll Need High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred. Valid state-issued driver's license required. 3 years of leadership experience with an innovative approach toward incenting performance. 3-5 years of experience in retail or service center environments. Proficiency with Microsoft Office Suite, web applications, and general office equipment. Excellent communication skills with the ability to influence, persuade, engage, and have crucial conversations with a mobile workforce. Comfort working outside in a variety of weather conditions. Present a professional appearance and wear personal protective equipment. Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods. #LI-AF1 Base Pay Range Min - Max (in $USD): $64,480.00 - $94,800.00 -- Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'. Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at www.safelite.com/careers. Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment. This position description is not all-inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA, and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards but are illustrated to help the employer, employee, and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices. --