Technology Business Consultant Senior

Company Description

Job Description

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Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the team:  

The Digital One Implementations team is seeking a Technology Business Consultant to join our Digital One team. This role may sit anywhere in the US, preferably within the eastern or central time zones, to align with client hours of operation. The FIS Digital One suite of solutions offers a truly omnichannel banking experience for both customers and bankers – providing consistency across digital self-service and banker-assisted channels.

What you will be doing:

• Serve as liaison between end-users, development teams, and testing teams during implementation projects.
• Expertly research and document client needs, technology or regulations related to system design, enhancement and acquiring hardware or software that will impact multiple platforms and/or applications.
• Define and communicate product scope, objectives, and requirements. Define specifications and data models for product development and testing.
• Create detailed specifications from which programs will be written.
• Analyze marketplace, industry, company, technology trends and best practices, vendor products and services, etc. Also analyze system impacts to other systems and procedures.
• Write test plans and test cases to ensure enhancements made to applications meet client needs and application integrity is maintained.
• Conduct a variety of tests such as system, integration, readiness, and acceptance tests. Conduct tests using client data to be certain client needs will be met.
• Influence clients, business partners, and service providers regarding priorities, software selection and/or vendor selection.
• This role may involve future travel up to 50%.

What you will need:

• Bachelor’s degree in related field or the equivalent combination of education, training, and work experience
• 5-7 years’ experience with Branch or Teller operations (including front-counter image capture, teller balancing, and teller cash recyclers/dispensers) or experience with unassisted banking channels (online account origination, online banking).
• Strong banking background, and familiarity with online banking and mobile banking. Experience with consumer-facing channels is beneficial.
• Banking application experience (teller, platform, online banking, mobile)
• Preferred experience with banking customer service and management
• In-depth knowledge of FIS products and services and financial services industry
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
• Ability to persuade and influence others on the best approaches and practices.

Also Valuable:

• Advanced knowledge of multiple end-to-end systems as well as application development. 
• Banking software testing experience

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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