Junior IT Helpdesk Analyst (Intern)

PCI Federal Services LLC has a passion for our team members and their personal mission for success. We offer excellent insurance, leave, and developmental benefits, along with some flexibility for remote work opportunities. Come join our organization and be part of an exciting team supporting our Federal, DoD, and Private Sector customers!

•    Performs routine tasks using experience and judgment, occasionally under the supervision of a more experienced team member
•    Provides support, answers user inquiries regarding computer software or hardware operation, and works with users to resolve problems 
•    Accept trouble reports and resolve or dispatch them to the appropriate team member
•    Will be required to work directly with users to resolve reported issues
•    Troubleshoot networking and user-end problems
•    Maintenance and monitoring of the network connectivity among users
•    Perform documentation creation and updates
•    Perform and maintain procedures for preparation and deployment of user equipment as well as decommissioning of equipment
•    Maintain accurate inventory of supplies and equipment such as laptops, desktops, monitors, printer consumables, etc.
•    Assist with the installation and maintenance of the company’s systems under the supervision of a more experienced team member
•    Diagnose computer problems, installs hardware and software upgrades
•    Set up personal computers and laptops for employees
•    Install and perform minor repairs to hardware, software, or peripheral equipment, following installation specifications
•    Replace toners on printers and copiers, change passwords, and set up accounts for new users
•    Sets up cell phones, configures email, and assists and troubleshoots a variety of IT systems
•    Maintains records of repairs and technical assistance rendered and conducts follow-up to ensure satisfaction with service
•    Ensures the physical condition of the premises is maintained in a safe, healthy, and clean manner
•    Perform other duties as may be needed

•    Associate degree in computer technology, network administration, network communications, or related field or 4 years of verifiable employment experience, OR 
•    Must possess a combination of education and verifiable employment experience in the computer science field 
•    Networking and CompTIA-related certification is required within one year (includes, but not limited to, A , Network , Cisco, and other related certifications)
•    Strong interpersonal and communication skills, including the ability to explain advanced procedures in writing or verbally 
•    Possess the ability to independently solve problems; should have a strong sense of self-direction
•    Must possess verifiable knowledge of Microsoft Office and Windows operating systems, and virus detection software
•    Must possess verifiable knowledge of computer system installations and servicing, troubleshooting, problem determination, and restoration techniques
•    Must have a general understanding of servers, laptops, printers, and other hardware and software
•    Understanding of distinctions between system processes/services and user processes, local and network resources, and resource sharing, as well as basic networking concepts and practices
•    Comprehensive knowledge of PCs, printers, networks, and networking devices 
•    Knowledge of desktop and notebook computer platforms 
•    Must have knowledge of cabling, Wi-Fi, and Internet browsers
•    Must be well organized with excellent attention to detail
•    Must possess the ability to maintain confidentiality 
•    Ability to work independently with limited supervision
•    Ability to comply with all other requirements as specified within the management level PCIFS Personnel Policies and Procedures
•    Must have a valid driver’s license

PHYSICAL REQUIREMENTS *

The physical demands described herein are representative of those which may need to be met by an employee to successfully perform the essential functions of the job. Employees must possess the ability to work in an office environment. Employees must possess the ability to work in a standard office or conference room setting and use standard office equipment, including a computer. To visit other company sites, employees must be able to operate a motor vehicle and fly in an aircraft, both of which may require sitting for prolonged periods of time. Employees must possess vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Standing in work areas and walking between work areas will be required. This position may require an employee to occasionally bend, stoop, kneel, crouch, crawl, climb, or balance; reach, push, and pull drawers and doors open and closed. The employee must occasionally lift and/or move up to 20 pounds. 

It is the policy of PCI Federal Services LLC that all candidates offered a position may be required to successfully complete a criminal background check, drug screening, and education verification.   
 

PCI Federal Services (PCIFS) is an equal-opportunity employer. PCIFS does not discriminate on the basis of age, sex, race, national origin, religion, marital status, sexual orientation or identity, Veterans or Disability status. 
Preference may be extended to qualified Native American Indian candidates in accordance with applicable federal law.