Assistant Customer Relations Supervisor

Company: The Timken Company


Job Description

Your Career Begins at Timken

If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.

The Assistant Customer Relations Supervisor is the secondary leader and support resource for the Mounted Bearings Customer Relations team. When the Customer Relations Supervisor is not available, this position is the primary contact for Operations and Supply Chain topics. In this context the position requires a strong set of problem-solving skills in an environment of complex situations in addition to excellent interpersonal skills. The position will guide day to day team activities and tasks to provide outstanding and best in class service to support growth of Mounted Bearings product sales in both original equipment and aftermarket channels globally. In addition, the position will perform the day to day duties alongside the Customer Relations team. These duties will require a high knowledge level of Timken go-to market systems and channels, and specific knowledge of the Mounted Bearings unique business model including key aspects of operations and supply chain required in the business model.


Essential Responsibilities

• Daily responsibility includes seller and customer communications of price and delivery quotations, order entry, expediting within supply chain to meet customer requirements, and technical product data communication.
• Collaborate with sales, supply chain, manufacturing and other internal partners to effectively meet customer requirements and proactively address any issues that impact our delivery performance
• Demonstrate technical product knowledge developed through continued training and internal Mounted Bearings data resources.
• Champions a customer relations culture centered on customer needs and an ongoing philosophy of continuous improvement.
• Leads by example and mentors team members in a manner that results in customer expectations being exceeded through delivery performance, responsiveness, communication, and proactive order management.
• Understands business decisions and guidelines and applies appropriately to customer situations.
• Successfully interprets guidelines to make decisions or recommendations independently, and assist in guiding team members to the same result.
• Understand customer needs, order patterns, pricing, service levels and demonstrate ability to communicate and execute within Timken capabilities.
• Serves the department through mentoring and providing guidance on complex issues utilizing their system expertise.
• Identifies opportunities to improve customer service procedures and process protocols for efficiency and customer experience. Ensures the timely and accurate creation and updating of all department standard work instructions.
• Assess and provide feedback to the Customer Relations Supervisor on CRM Reps on skill sets and training needs.
• Plan, prioritize, and delegate tasks to the CRM team to ensure efficient, effective, and timely execution.
• Fosters an environment of continuous learning, work ethics, and cohesiveness of team.
• Assists the Customer Relations Supervisor to develop improvement and efficiency in methods and practices that deliver sales and business unit results.
• Lead or support department-wide and team specific projects to timely completion and implementation.
• Understanding of Mounted Bearings and global Supply Chain systems, policies and practices.
• Supports team by addressing customer emergencies outside of normal business hours.
  
  
  

Technical/Functional Skills

• Expertise in complex problem identification and solutions
• Demonstrates mature interpersonal skills must be approachable and foster cohesive team environment
• Collaboration with operations, supply chain and other departments in order to achieve the intended goals
• Excellent customer relations skills - both account management and relational skills
• Expertise in ERP, preferred SAP order management function.
• Effective and efficient communication with internal and external customers
• Ability to work independently with limited direction
• High level of professionalism and computer proficiency in email, data analysis and presentations
• Ability to work effectively in a team environment, leading by example and mentoring
  
  
  

Minimum Qualifications

2yr degree in business, mechanical design, operations management or other relevant degree required; 4yr degree preferred

• Years of experience in mounted bearings / engineered bearings / similiar industry will be considered in lieu of education
  
  

5-7 years experience minimum in Customer Relations, preferably in manufacturing industry


General Physical Requirements

Verbal Communication

Written Communication

Hearing of Conversation Level

Vision: Distance

Vision: Near


Salary And Benefits

Starting range of $62k-$68k USD annually 10% Variable Pay, DOE

Salaried Non-Exempt - eligible for overtime


Benefits Start On Your First Day

• Cost-sharing healthcare options for Medical, Dental, Vision
• Company provided STD, LTD, and Basic Life Insurance. Supplemental coverage available
• 401k and/or Roth 401k participation and company match after 1 month of employment Quarterly Core Defined Contributions
• Additional benefits such as: Work/Life Balance program, free Noom participation, and PayActiv Earned Wage Access
• 10 paid holidays per year paid vacation and sick time
  
  

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.