Customer Service Representative

Summary

JOH is one of the strongest independent brokers in the country. With offices and strategic partnerships across the United States, JOH is extremely focused on finding profitable solutions for both our clients and customers. At JOH, we deeply believe in selling the right way, with passion and integrity.

Our teams represent each client with tenacity and respect. We deliver on all fronts by offering the best in headquarter sales, retail merchandising and extraordinary access to key decision makers. JOH is a dedicated and strong company that is Driven to Sell Right.

JOH is seeking a full-time Customer Service Representative in our Billerica, MA location.

As an employee of JOH, this position is responsible for accurate and timely computer entry of customer purchase orders to satisfactorily meet the needs of the customer, client and JOH management while developing positive working relationships.

Responsibilities

• Enter orders via computer system
• Confirm orders
• Trace orders via email or phone (high email volume)
• Communicate issues in a timely and professional manner to all appropriate people
• Be knowledgeable as to the key contact personnel for all assigned clients
• Report shortages and out-of-stocks
• Correct pricing problems
• Process customer returns
• Enter promotions via computer system
• Request invoices as required
• Keep organized files
• Help with coverage when others are absent
• Solve problems
• Maintain constant communication and involvement with all key personnel to ensure the timely completion of the purchase order process
• Other duties as assigned

SKILLS / KNOWLEDGE / ABILITIES REQUIRED

Language Skills

• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to read and write a high volume of emails correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization

Mathematical Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Ability to compute rate, ratio and percent and to draw and interpret bar graphs
• Ability to use calculator to perform simple functions

Reasoning Ability

• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Computer Skills

• Outlook
• Word
• Excel
• Other applications as necessary

• Keyboard speed and accuracy

PERFORMANCE AND/OR EDUCATION PREREQUISITES

High school diploma or two to three years of related experience preferably for a food broker, or equivalent combination of education and experience. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the essential duties, responsibilities and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk and climb or balance.

The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance

• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Work Location: One location