Technology Support Technician

Technology Support Technician:

JOH is one of the strongest independent food brokers in the country. With offices and strategic partnerships across the United States, JOH is extremely focused on finding profitable solutions for both our clients and customers. At JOH, we deeply believe in selling the right way, with passion and integrity.

Our teams represent each client with tenacity and respect. We deliver on all fronts by offering the best in headquarter sales, retail merchandising and extraordinary access to key decision makers. JOH is a dedicated and strong company that is Driven to Sell Right.

Summary

As an employee of JOH, this person is responsible for acting in accordance with the Company’s goals, objectives, policies, and procedures. The Technology Support Technician should develop positive working relationships, be willing to help principals, customers, and JOH associates, and always project a professional image. This is an entry-level position with an opportunity to grow. This person should be eager to learn, have a strong work ethic, and have the aptitude and talent to take the position to new levels.

Reports to: Director, Technology

FLSA Status: Non Exempt

Supervisory Responsibilities: None

RESPONSIBILITIES

To provide user support and customer service on company computers, applications, and platforms; to troubleshoot problems and advise on the appropriate action

• Respond to requests for technical assistance in person, via phone, text message & E-Mail
• Log all help desk interactions
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Administer help desk software
• Work with IT staff and redirect problems to the appropriate resource
• Identify and escalate situations requiring urgent attention
• Stay current with system information, changes, and updates
• Set up new user workstations with standard software build

SKILLS / KNOWLEDGE / ABILITIES REQUIRED

• Oral and written communication skills
• Learning skills
• Customer service orientation
• Problem analysis
• Problem-solving
• Adaptability
• Planning and organizing
• Attention to detail
• Stress tolerance

Language Skills
Ability to read and comprehend detailed instructions, short correspondence and memos

• Strong knowledge of the English language and rules
• Strong ability to write in a cohesive, comprehensive manner
• Strong editing skills
• Ability to read and interpret documents such as principal instruction manuals and JOH company procedure manuals

Technical Skills

• A solid understanding of Microsoft Office 365 suite.
• An understanding of administering Microsoft 365 including One Drive, SharePoint, and Power BI.
• Experience in troubleshooting and resolving technical issues related to Windows 10 and Windows 11 operating systems.
• Basic understand in managing and maintaining Active Directory environments, including user account creation, modification, and deletion
• Knowledge and experience of customer service practices

PERFORMANCE AND/OR EDUCATION PREREQUISITES

College degree or equivalent; a strong interest in technology operations; excellent people skills;

A certification or equivalent is strongly encouraged, 1-3 years of experience required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; and talk or hear. The employee frequently is required to reach with hands and arms, stand, walk, bend, kneel, climb or balance. The employee may be required to lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision.

Job Type: Full-time

Pay: From $43,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)

Work Location: Hybrid remote in Billerica, MA 01821

Salary : $43,000