What are the responsibilities and job description for the IT Tech position at John Birch Society?
Description
With Americans’ desire for freedom on the rise and waking up with a newfound zeal for freedom, The John Birch Society is hiring an IT Help Desk Technician to help support our battle proven organization educate and organize the millions of Americans looking for ways to restore our great nation.
Help Desk Job Responsibilities:
- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
- Participates in development of user training programs by identifying learning issues and recommending instructional language.
- Accommodates user disabilities by recommending devices and techniques.
- Improves system performance by identifying problems and recommending changes.
- Updates job knowledge by participating in educational opportunities and maintaining personal networks.
- Accomplishes information systems and organization mission by completing related results as needed.
Requirements
Help Desk Qualifications / Skills:
• Problem solving
• LAN knowledge
• Verbal communication
• Operating systems
• Phone skills
• Customer service
• Quality focus
• PC proficiency
• Microsoft 365 / SharePoint
• UNIX system familiarity a plus
Education, Experience, and Licensing Requirements:
• High school diploma, GED, or equivalent
• Prior information technology or systems administration experience preferred
• Familiarity with VOIP telephone, office, and ERP software a plus