Account Manager

ESSENTIAL RESPONSIBILITIES

UNDERSTANDS THE CUSTOMER AND MARKET

• Focuses on value the Customer needs
• Build strong, mutually beneficial, enduring Customer relationships
• Understands and communicates Customer needs and business strategy/initiatives to ensure continued leadership in delivering creative solutions
• Support our customers’ drive/need for project execution, operational efficiency and effectiveness
• Support our customers’ needs from the day-to-day support required from our customer service, inside sales, field service technicians and manufacturer’s support teams
• Maintains a high degree of industry knowledge and awareness including: trends, technology advancement, significant accomplishments by others in the business, state of the competition, and significant events related to the Company’s business and the customer businesses.
• Identifies, establishes, and maintains business relationships with customers final decision makers and managers who influence the selection of solutions.
• Maintains a thorough understanding of the customer’s business, including products and processes, markets served, key customers, industry dynamics that effect the customer’s business, and events that influence the customer’s profits and therefore their accessible spend and drivers for that spend.
• Identifies the customer’s Critical Success Factors (CSF), Key Performance Indicators (KPI), and key initiatives to support development of account plans, sales strategies, and project justifications.

PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.

If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com.

Experience

• 3 year(s): 3 years or more in industrial or adjacent segment outside sales or account management or engineering/maintenance/process control experience in a process plant is preferred

Education

• Bachelors or better in Engineering

Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Leader: Inspires teammates to follow them
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization