What are the responsibilities and job description for the Service Technician, Metro position at John Henry Foster?
Job Title: Service Technician – Metro
Reports to: Service Manager
About John Henry Foster:
John Henry Foster (JHFoster) provides solutions for automation, robotic, and compressed air systems. We engineer integrated systems, distribute parts and equipment, and provide comprehensive long-term customer care and service. We promote a progressive culture by seeking opportunities for technology and searching for exceptional value. We are dedicated since 1938 to taking care of our 125 employees and providing clients with world-class service. Join our team and make a difference.
Summary:
The Field Service Technician will work on-site at customer locations to repair compressed air issues including air compressors, blowers and vacuum pumps. Strong mechanical background desired with the ability to properly diagnose and solve problems on a variety of compressor systems; some electrical experience helpful. This person should have excellent communication and organizational skills, with the ability to work closely with customers to resolve issues in a timely manner; exceeding customer expectations and increasing overall customer satisfaction.
Responsibilities:
- Communicate effectively with customers to resolve compressed air issues
- Maintain up-to-date information related to compressor technology, on-going focus on sharpening mechanical and diagnostic abilities to ensure customer satisfaction
- Ability to learn how to assemble and disassemble compressors; to fully understand repair issues
- Understand and abide by safety procedures and policies
- Ability to quickly resource information/individuals when needing assistance to complete service calls
- Work effectively with customers to ensure call meets/exceeds customer expectations. Willing to go the “extra mile” to exceed customer expectations
- Other duties as assigned by supervisor or management
Qualifications:
- 1-3 years of service repair experience preferred
- Professionally trained in compressed air mechanics preferred
- Ability to multi-task and work well under pressure or deadlines
- Valid driver’s license and clean driving record
Working Conditions & Physical Demands:
- The noise level in the work environment is usually moderate.
- The employee is occasionally required to sit, stand, and walk.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- Use of computer, phone and other general office equipment.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
JHFoster does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, pregnancy, sexual orientation, marital status, familial status, veteran status, status regarding public assistance, membership or activity in a local commission or citizenship status, or any other characteristic protected by law.
