What are the responsibilities and job description for the Guest Care Specialist position at John Robert's Spa?
The main responsibility of a Guest Care Specialist is to provide world-class customer service to all guests and perform guest care duties in accordance with John Robert's non-negotiable standards.
Key accountabilities of this position include, but are not limited to, the tasks listed below combined with ensuring positive, uplifting experiences for all guests, being a resource to guests and team members, and upholding John Robert’s Customer Service Vision Statement: To be the Best Experience of our Guest's Day.
Essential Duties and Responsibilities:
- Greet guests upon arrival and departure in a professional yet enthusiastic manner
- Ensure that all guests are comfortable throughout their JR experience -Check guests in and out for appointments
- Answer incoming calls, book appointments, and capture guest data completely and accurately
- Responsible for all product knowledge and continuous product education; Must be able to answer product questions and act as a knowledgeable resource for guests
- Must be available to work during opening and closing hours
- Must be able and willing to attend all training, education, and meetings/huddles as required
- Other duties will be necessary as assigned
Working Conditions: Salon/Retail Environment
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required:
- Willingness to take initiative
- Outstanding customer service and communication skills
- Ability to multi-task in a fast-paced environment
- Intermediate computer skills
- Availability to work salon schedule (some nights and weekends required)
- Ability to interact in a positive and productive manner while fostering a team-based environment
- Some exposure to the salon industry, cosmetics or like retail business preferred, not required.
Application Instructions: Please send resumes and complete an online application: http://johnrobertsspa.com/about-us/join-the-team
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekend availability
Work Location:
- Multiple locations
Work Remotely:
- No
Work Location: Multiple Locations