Advisor

Location : Remote, USA & Hybrid, Orlando, Florida.

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning.

Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.

About the Role :

The purpose of the Educator Advisor (EA) is to engage, monitor, and communicate with state residents in order to support them and ensure that they successfully progress through their educational journey.

The Resident Success Coach is knowledgeable of the Beyond and Tuition Manager Platforms and information contained within dependent on the specific state-arrangement.

How you will make an impact :

• Work with state residents to develop a personalized plan to utilize education benefits available through the state.
• Build relationships with state residents by completing advising appointments and recording information in the student's CRM profile.
• Follows department workflow, state-specific workflow, and additional workflow items as directed by State Initiative Director.
• Reviews and updates information collected from advising appointments of new state residents to help identify alignment of the individual's educational goals and organizational goals which drives adaptive communication strategy.
• Assist state resident with setting and maintaining professional and educational goals.
• Complete communication efforts according to a contact strategy for assigned status or stage.
• Maintain state resident record management detailing pre-eligibility status, enrollment plans, and all communication records.
• Performs other duties as assigned.

We are looking for people who :

• A bachelor's degree with 1-3 years of advising experience.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Traveling up to 5%. - Training purposes only.

About Wiley :

Enabling Discovery, Powering Education, Shaping Workforces.

We clear the way for seekers of knowledge : illuminating the path forward for research and education, tearing down barriers to society's advancement, and giving seekers the help they need to turn their steps into strides.

Wiley may have been founded over two centuries ago, but our secret to success remains the same : our people. We are willing to challenge the status quo, move the needle, and be innovative.

Wiley's headquarters are located in Hoboken, New Jersey, with operations across the globe in more than 40 countries.

Wiley is an equal opportunity / affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws.

Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package.

This range represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies

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Last updated : 2023-11-28