Product Researcher

Location: Remote, USA

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.

About the Role:

As a Product Research Specialist, your expertise in research methodologies and best practices will help create a superior user experience for workplace learning across the globe. Our flagship products unlock human potential using digital, social, and personalized learning, and help people work better together by building the human skills they need to thrive. As part of the Product Innovation Team, your insights will deepen our understanding of customers to drive innovation and critical business functions.

How you will make an impact:

• Develop a deep understanding of all customers in our product value chain.
• Use your expertise to recommend and execute appropriate research methodology and cadence.
• Collaborate with internal, cross functional stakeholders to create hypotheses and metrics, set research objectives, and reach unbiased conclusions.
• Conduct generative and evaluative research to guide product innovation.
• Gather, analyze, and synthesize feedback from internal and external stakeholders.
• Discover patterns and insights through moderated and unmoderated research, including surveys, field studies, and more.
• Identify and prioritize high-value improvements, enhancements, or roadblocks to the user experience. Conduct primary and secondary research to understand the competitive landscape and future of the industry.
• Work closely with a cross-functional team of product developers, designers, and analysts to create a 360 view of the customer experience.
• Create compelling and easy-to-understand debriefs and documentation of your insights.
• Debrief stakeholders at all levels on research plans and findings.

What we look for (Required):

• 3 years of experience conducting primary research, using a variety of methodologies appropriate to objectives
• Proficiency with a diverse set of research tools; proven ability to learn new tools and applications
• Effective written and verbal communication, storytelling, and presentation skills
• Excellent critical thinking and analytical skills; intellectual curiosity and objectivity
• Strong collaboration and teambuilding skills
• Ability to pivot and thrive in evolving, fast-paced environment
• Completion of Qualtrics and product research programs preferred
• Self-starter who can dig in even with limited details
• Manage multiple priorities and shift focus between projects while maintaining attention to detail
• Data visualization skills a plus

About Wiley:

Enabling Discovery, Powering Education, Shaping Workforces.
We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society's advancement, and giving seekers the help they need to turn their steps into strides.
Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley's headquarters are in Hoboken, New Jersey, with operations across the globe in more than 40 countries.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. This range represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies

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