Supervisor

Position Summary
As a Supervisor at Johnny Clean Car Wash, your role is critical in driving our operational success and delivering outstanding customer experiences. You'll manage customer interactions, ensure operational flow, and set a strong example for the team. Key duties involve training new staff in sales and vehicle loading, fostering a safe work environment, maintaining effective staff communication, and actively overseeing all operational procedures. Your commitment to upholding our standards of cleanliness and efficiency is vital in maintaining our status as a premier car wash service.

Company Overview
We are a family-owned business that has been serving tens of millions of satisfied customers since 1963. With our new brand, Johnny Clean, we currently operate four thriving locations and have numerous developments in progress. Our ambitious growth plans include opening 30 new locations within the next six years and expanding to 75 locations within ten years. Our top-line sales and bottom-line profitability consistently rank in the top 1% of the car wash industry. How do we achieve this? Through the dedication of passionate, enthusiastic, smart, and caring team members who deliver a world-class experience to our customers every day.

Responsibilities
Your responsibilities as a Supervisor include:

• Customer Service:
• Leading by Example: Demonstrate top-notch customer service skills, making customers feel welcome and valued.
• Membership Promotion: Effectively explain and promote Unlimited Wash Club plans, enhancing customer loyalty and satisfaction.

• Team Leadership:
• Training and Mentorship: Train and mentor new staff in sales and vehicle loading, ensuring alignment with our brand values and standards.
• Safety Focus: Prioritize safety, conducting checks and implementing corrective actions as needed.

• Operations Management:
• Operational Efficiency: Ensure smooth, efficient operations, addressing any issues promptly.
• Clear Communication: Communicate daily roles and expectations clearly to the team.

• Quality Control:
• Standards Compliance: Familiarize with and enforce the position playbook, maintaining high-quality standards across all operations.
• Enhancing Guest Experience: Manage the swift movement of cars, process orders with a smile, and exceed guest expectations.

• Cleanliness and Standards:
• Maintenance Oversight: Maintain Johnny Clean's cleanliness standards, overseeing and participating in cleaning and maintenance tasks.

Qualifications
To excel in this role, you should have:

• Strong Communication: Excellent interpersonal and verbal skills for effective team leadership.
• Self-Motivation: Independent yet collaborative, with a team-player mindset.
• Reliability: Dependable, with a strong work ethic and goal-oriented approach.
• Customer-Centric: Committed to providing exceptional customer service.
• Positive Attitude: High energy and a positive outlook to foster a supportive environment.
• Continuous Learning: A drive for self-improvement and skill enhancement.
• Reliable Transportation: Necessary for consistent attendance and punctuality.
• Education: A High School Diploma.
• Full-Time Availability: Open schedule to meet job demands.
• Physical Ability: Capable of outdoor work and lifting up to 50 pounds.

We Offer

• Competitive Pay ($16 per hour) Commission (average earnings $20 - $25 per hour).
• Rapid Advancement: Fast track to Management and Corporate roles, training for store leadership within 1-2 years.
• Professional Development: On-the-job coaching and training.
• Comprehensive Benefits: Health, Dental, Vision, Short-Term Disability, Tuition Reimbursement, 401K.
• Paid Time Off: 1 week annually, accruing from Day 1.
• Excellent Company Culture.
• Free Unlimited Car Wash Membership.

Job Type: Full-time

Pay: $16.00 - $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• No experience needed

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person