Host, Hostess

Arrive at a retro setting at this outpost of the international chain. While Johnny Rockets is known for their Burgers, shakes & fries, our location offers full breakfast, lunch and dinner favorites. We have quite a following for our alcohol infused shakes, offer a variety of alcoholic beverages, sandwiches, fish, dogs, and more. We are positioned in Lake Sumter Landing, directly across from the square where live bands play nightly.

As our Host, YOU present a positive first impression of the establishment's friendliness, excellent service and high standards. The Host greets guests upon arrival, informs guests of their wait time, monitors a waiting list, show guests to their table and bid guests farewell as they leave. The Host must be able to carry natural conversation with guests without sounding scripted or intrusive.

Job Duties

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name

• Use visual cues to seat guests in either the bar or dining area depending on their preference

• Assist with answering incoming calls to the restaurant and provide appropriate service

• Manage the flow of guests into the Dining and Bar areas, provide accurate wait times to incoming guests if appropriate

• Tend to special guest needs and requests, assist with turning tables.

• Observant to guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the door).

• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies

• Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders

• Can be trained to receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders

• Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders if performing cashier duties.

• Contribute to team effort by accomplishing related results as needed. Ability to control a rotation chart to help servers provide the best possible service for our guests.

Skills and Qualifications

• Must be able to read menus

• Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance

• Must be able to clearly communicate guests' needs to Server, Busser, Managers, etc.

• Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests

• Must be able to walk and stand during entire shift

• Must be able to reach, bend, stoop and wipe

• Must be able to carry trays or supplies (10-30 lbs.)

• A desire to help out where needed and work as part of a team

• Passion for providing extraordinary service

• The ability to thrive in a fast-paced environment

• Flexibility to work a variety of shifts

• 6 months experience in a full-service restaurant preferred

• Must be upbeat, outgoing and positive

• Ability to work effectively within a team

• Ability to effectively communicate on the telephone and face to face.