Johnny Rockets Server

Johnny Rockets
Gatlinburg, TN Full Time
POSTED ON 2/12/2022 CLOSED ON 4/10/2022

What are the responsibilities and job description for the Johnny Rockets Server position at Johnny Rockets?

Our Mission:

Kennedy Concepts’ mission is to enrich the lives of our guests and our team members. We do this through serving the highest level of food quality, bar drink quality, and legendary guest service in a clean and comfortable environment with an energetic ambiance while maximizing profit through sales growth and meeting our annual budget by controlling labor costs, costs of goods sold, and operating expenses. We believe in treating our team members and guests like family and we know that our success depends upon creating and retaining a team capable of delivering an exceptional dining experience to every guest, every time and creating memories our guests will never forget.

Summary of Position:

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return again and tell all their friends about us!

Duties & Responsibilities:

  • Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
  • Inform guests of specials and menu changes.
  • Make recommendations you genuinely feel your guests will enjoy.
  • Answer questions about our food, beverages and other restaurant functions and services.
  • Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
  • Deliver food and beverages from kitchen and bar to guests in a timely matter.
  • Perform side work at the start and end of each shift as required by service station assignment.
  • Maintain clean service areas.
  • Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
  • Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
  • Be ready and willing to assist fellow servers as situations arise.
  • Be ready and willing to assist bus person with clearing and resetting tables.
  • Thank guests for their visit and invite them to return.
  • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
  • Provide responsible service of Alcoholic beverages. You must only serve alcoholic beverages to guests 21 years of age and older. The only 3 forms of ID we will accept is a Driver’s License, Passport, or Military ID.
  • You may not serve any overly intoxicated guest.

Qualifications:

  • Be able to communicate and understand the predominant language(s) of our guests.
  • Must be honest, passionate, hardworking, and dedicated to your job.
  • Must be a quick learned and retain lots of information
  • Must have a basic knowledge of dining room and service procedures and functions.
  • Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
  • Be able to work in a standing position for long periods of time (up to 5 hours).
  • Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
  • Must possess an ABC Card
  • Must be able to pass a drug test
  • Must be able to perform your job requirements and duties with minimal supervision

Job Type: Full-time

Pay: $400.00 - $750.00 per week

Benefits:

  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Referral program

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Supplemental Pay:

  • Tips

Experience:

  • Full Service Servers: 1 year (Preferred)
  • Restaurant experience: 1 year (Preferred)

Work Location: One location

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