Join a team that is improving the health of our community by setting the standard in excellent patient care! We are nationally ranked in the top 10 for Pediatric Oncology in the US News & World Report.
Position Summary:
Clinic Operations Manager is responsible for the day to day clinic operations and clinical infrastructure for the Pediatric Ambulatory Services. Under the direction of the Assistant Administrator in the department of Pediatrics, with indirect reporting to the specific clinic and Administrator of Ambulatory Services, the Clinic Operations Manager proactively assesses and implements appropriate processes to ensure that all facets of clinical operational support are effectively addressed. This includes: patient access, complete and accurate registration, hospital revenue cycle management, payor contracting compliance, insurance referral and preauthorization requirements, EPIC template building, health information management, patient flow, environmental safety, regulatory compliance, patient safety, quality initiatives, and patient experience. The Manager position directly trains and supervises designated clinic staff with responsibility for employee on-boarding, development, and engagement. The Clinic Operations Manager supports clinical program needs across all relevant levels in the Children’s Center, and works collaboratively with physicians, nurses, ancillary services, and clinic staff to ensure timely patient access to care, operational efficiency, practice optimization, and fiscal integrity.
Work Location: 1800 Orleans Street, Baltimore, MD
Work Hours: 8a-4:30p (M-F)
Competencies:
A. Education:
Bachelor’s degree required; Experience in clinical settings and Master’s degree preferred in relevant field (e.g, Business Administration, Health Administration).
B. Knowledge:
- Work requires high level of professional knowledge in order to perform a wide-range of administrative duties.
- Understanding of ambulatory practice management, physician office and clinical operations including appointment scheduling and registration
- Knowledge of third party insurance and accountable/managed care concepts
- Knowledge of physician/psychologist billing, hospital billing and regulatory requirements preferred
- Familiarity with computer applications and ability to learn and serve as procedure area point person for applications such as Microsoft Office, Epic, Kronos and SAP, etc.
C. Skills:
- Requires excellent interpersonal communication skills to work with professional staff)
- Strong customer service focus for both patients/families and providers
- Demonstrates initiative and leadership
- Mature judgment and high level of motivation and professionalism
- Requires excellent verbal communications, telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies.
- Ability to demonstrate and convey a favorable image of the organization and to conform to proper standards of professional dress, attitude, and demeanor.
- Analytical ability to evaluate operations metrics and make recommendations for improvement
- Ability to prioritize and pursue multiple tasks in tandem
- Ability to represent clinic effectively at institutional level meetings and with outside entities
- Financial skills necessary to review budgets and appropriately control expenses
D. Required Licensure, Certification, Etc.
Successful completion of departmental training program and all related competency assessments. Certification in various computer systems as necessary.
E. Work Experience
Three to five years in a clinic or hospital setting with practice management or supervisory experience required
F. F. Machines, Tools, Equipment:
Requires proficiency on multi-line telephone, CRT, copier, calculator, fax machine, all computer systems including scheduling, registration, billing, and insurance eligibility systems.
