Customer Business Manager III

What you will do

Facility management of a newly constructed electric vehicle battery manufacturing plant located in Stanton, TN. This is an Operations & Maintenance contract providing hard services of MEP equipment within the facility, excluding the manufacturing and production equipment. The objective is to maintain a seamless environment by assuring that equipment is performing to specifications to facilitate uninterrupted manufacturing and administrative functions.

The Facilities Director is responsible for leading, managing and fostering a holistic strategic approach to the operations of the facility, managing complex client relationships, and working with the client’s upper-level management, leading an organization of approximately 70 employees, managing contractual issues, and managing the finances. The role requires a good understanding of preventative maintenance, repairs, and lifecycle planning. The role requires coordination and oversight of work with technical trades, engineers, and contractors. A great amount of attention to managing the customer expectations is required along with transparent communication.

How you will do it

Specific duties include the following:

• Customer service mindset with very strong communication and people skills because you will serve as the main client level liaison for addressing operational, contractual, and financial issues.

• Impeccable attention to detail and the ability to develop Performance Reports.

• Able to delegate tasks, meet deadlines and keep the team accountable.

• Serve as a role model, mentor, and valued resource.

• The ability to comprehend complex contract terms and performance requirements and work closely with the customer to ensure alignment with contract requirements and operational policies.

• Keep penalties to a minimum by managing rectification response times.

• Assure that the quality of information entered into the CMMS is sufficient.

• Administer the documentation requesting extensions and relief for repair work.

• Review and proactively establish procedures.

• Oversight of the day-to-day and long-term work activities.

• Manage supervisors and staff which includes hiring, promoting, recognition, performance improvement plans, and monitors performance objectives.

• Train project employees and administer JCI policies, procedures, and standards to ensure that JCI employees have the required technical, interpersonal skills and morale to meet and exceed the expectations of the Customer.

• Provide technical and management guidance to the team.

• Ability to read blueprint and as-built drawings.

• Ensure all Operations & Maintenance (O&M) work is performed in accordance with the Technical Provisions and approved documents.

• Manage change order requests.

• Post construction warranty management.

What we look for

• Bachelor’s degree in electrical or mechanical engineering or equivalent experience in a Facility Management discipline with 10 years or more experience.

• 10 years of management leadership experience.

• Prefer BOMA and/or IFMA designation (RPA/CFM).

• Must be proficient with windows computer software (Excel, Word, PowerPoint, MS Project, and Access.

• Directing, planning, developing, and implementing strategic and operational plans.

• Management of multi-disciplinary teams and working groups.

• Leading customer meetings.

• Managing to meet contract technical requirements.

• Developing a team culture oriented to Customer Satisfaction and Continuous Improvement.

• Accomplishing preventive maintenance management and repairs for HVAC, Boilers, Chillers, Pumps, CRAC Units, electrical systems, fire alarm systems, security systems, and building automation systems.

• Knowledge of the following trades/skills: electrical, HVAC, plumbing, carpentry, and general building maintenance.

• Working on mission critical projects.

• Knowledge of OSHA codes and regulations.

Who we are

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit

SpecialAccommodations@jci.com?subject=Candidate Accommodated Requested&body=Hello, I've applied to an opportunity and require an accommodation during the application process.