Systems Support Technician
Job Posting for Systems Support Technician at Johnson Controls International
Job Description
What you will do:
The Systems Support Technician (Programmer) provides specialized technical support to Field
Technicians by remotely programing Communicators and Alarm Panels using a variety of specific
manufacturer software. This position requires onboarding with Chase Bank.
How you will do it:
Take inbound phone calls from technicians requesting assistance in programming
customers alarm panels, communicators, or video equipment through remote DLL. Input
specific information into new or existing accounts in response to tech request or by scope
of work.
Register Communicators and ensure accurate communication between the customers
location, JCI receivers and Mastermind.
Complete data entry into programming and MM when required.
Resolve technical issues through research and investigation and respond back to
appropriate parties via phone.
Ensure all MM Data and Panel programing are accurate and place accounts in service to be monitored in the CMC.
Other duties as assigned.
What we look for
Required:
Ability to multi-task; strong customer service, problem-solving, and communication skills.
High school degree or equivalent preferred. Competency in Microsoft Windows / Office.
Must be a team player and able to work as business needs dictate.
Preferred:
Experience with alarm installation, DLL, technical support, or data processing preferred.
Ability to perform technical research to resolve complex problems in DMP panels.
1 to 3 years of contact / call center experience.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
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