Responsible for initiating and pursuing collection of delinquent Installment, Revolving Credit, Mortgage loans, and informing customers about loss mitigation options available.
KEY RESPONSIBILITIES
Position Specific Responsibilities
- Responsible for collection communication activity on all consumer loans, with an emphasis on placing outbound telephone calls to assist borrowers in transitioning back to performing loan status.
- Responsible for clearly communicating available loss mitigation options/statuses to borrowers.
- Performs skip-trace process on borrowers without viable contact avenues.
- Work with Retail and Mortgage operations to research and correct payment-processing errors to resolve delinquency.
- Ensure all accounts are serviced within the policies and procedures of the Bank and Department while maintaining compliance with FDCPA, Wisconsin Consumer Act and all state and federal laws/regulatory guidelines.
Job Requirements
- Possesses a positive telephone presence ensuring a pleasant client interaction.
- Ability to handle multiple tasks, while meeting deadlines and maintaining quality levels. Demonstrates flexibility in responding to changes in assignment and job responsibility in a dynamic environment.
- Knowledge of Freddie Mac and/or Fannie Mae servicing guidelines preferred. Successful candidate will have familiarity with pertinent state and federal laws and regulations.
- Ability to consistently demonstrate high quality decision making, keen problem solving and analysis skills. Attention to detail and the ability to meet deadlines.
- Strong working knowledge of the operating system preferred. Strong PC skills required including working knowledge of Microsoft Office Word and Excel.
- High School diploma or equivalent. Advanced education/certification preferred.
