Analyst III, Contract Management

Johnson & Johnson Health Care Systems Inc., a member of Johnson & Johnson's Family of Companies, is currently recruiting for a Analyst III, Contract Management!

JJHCS provides account management and customer support services to key health care customers, including hospital systems and group purchasing organizations, leading health plans, pharmacy benefit managers, and government health care institutions. The company also provides contract management, logistics and supply chain functions for the major Johnson & Johnson franchises.

Johnson & Johnson Deliver Group is part of Johnson & Johnson’s global Supply Chain organization supporting operations across all the Johnson & Johnson Family of Companies. Deliver strives to deliver an extraordinary customer experience through leading critical customer-facing-functions such as customer service, distribution, and transportation. In addition, Deliver oversees critical business enablers, including how we gather and manage supply chain master data, safe and secure supply chain practices, product identification standards, and market/channel access capabilities. It supports all three sectors of Johnson & Johnson: Medical Devices (including Vision), Pharmaceutical, and Consumer Products. Located in every region of the world where Johnson & Johnson operates, Deliver is a critical component of our supply chain, working collaboratively to ensure that quality, safety, and the experience of our customers is our top priority.

Are you interested in joining a diverse and dynamic team that is helping improve patient care and drive innovation? Apply today!

The Contract Inquiry Support Team (CIS) provides answers to contract-related inquiries generated by our customers and business partners, seeks to improve synchronization of contract price and eligibility, resolves customer discrepancies, and supports contracting process improvements.

As an Analyst III, your primary responsibilities will include operational execution, process improvements, mentoring team members, and strategic collaboration with internal business partners such as our operating company franchise partners and other internal Johnson & Johnson Health Care Systems Inc. (JJHCS) departments.

Responsibilities:

• Identify, lead, and/or participate in ad-hoc projects to support base business, reporting needs, process efficiencies, and/or strategy improvements and implementations.
• Proactively find opportunities to drive and implement improvement processes or policies that will positively impact internal efficiencies and the customer experience.
• Work in conjunction with team members and partners to identify common root causes and design solutions that increase efficiency and enhance the customer experience.
• Consolidate and present information to partners and senior management in a clear and concise manner that allows management to make strategic decisions.
• Review, analyze, and streamline metrics to add deeper business perspective to evaluate trending, and report out to management.
• Demonstrate ability to work independently with little supervision.
• Independently make prudent decisions on processes by understanding the contractual obligations, internal system capabilities and the impact of the actions across the organization and contracting continuum.
• Effectively communicate with JJHCS counterparts (Contract Administration, Offer Development, U.S. Operations and Operating Companies).
• Utilize multiple systems (ICS, CORE, MDM, and TRIM/HPE, etc.) to successfully manage workload on a timely basis.
• Lead, prioritize and manage workload and track/monitor the results of all accounts within assigned POD region.

Education: Minimum of a Bachelor’s or equivalent University Degree required

Experience and skills:

Required:

• Minimum four (4) years of relevant experience
• Customer-centric approach and the ability to address customer issues in an effective and timely manner
• Proven ability to handle partner inquiries/issues, developing and delivering solutions, and interdependent partnering to resolve complex business matters
• Demonstrated ability to present to business partners and senior management
• Must make things happen and able to work independently, while taking ownership of issues
• Strong analytical, verbal, and written communication skills to consolidate information & present complex data in simplified terms
• Demonstrated ability to build and support strong, positive relationships with internal and external partners and to influence and collaborate
• Demonstrated partnership or leadership with projects and/or in cross functional teams with conflicting deadlines
• Excellent analytical, problem-solving, organizational and prioritization skills
• Intermediate proficiency in MS Office Suite; Excel VLOOKUPS and pivot tables

Preferred:

• LEAN, Six Sigma, or Process Excellence Methodology experience, training, or certification
• Contracting and/or direct customer-facing experience
• Project Management skills
• Experience in ICS, CORE, MDM, Salesforce.com, and Tableau
• Experience with Standard Operating Procedures (SOP)

Other:

Requires ability to work in Piscataway, NJ and travel up to 10% domestically.

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com (http://www.careers.jnj.com).