Guest Relations Associate Night Shift

ALTIDO BY JOIVY
Part of the Joivy Group, ALTIDO is one of the leading companies in Europe for the management of apartments, villas, aparthotels, and hotels. Established in 2019, it currently manages over 2,000 properties and 1,000 rooms in pop-up hotels.

OUR GROUP
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - co-living, micro living, vacation, student housing, multifamily e co-working - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:

• DoveVivo: European platform for residential property management
  
• ALTIDO: European platform specialized in short-term rentals
  
• Chez-Nestor: pioneering co-living company in France
  
• DoveVivo Campus: the leading company in student housing in Italy
• Rinnow!: a specialist in Home Renovation and turnkey furniture sales
• Open Hub: co-working space and community hub in the heart of Milan

The position requires work on rotation, incl. weekends, shifts from 1 am to 10 am.

This cross-departmental role will suit an empathetic, diligent and customer-focused individual with previous hospitality experience.

Your major responsibilities include:

• Maintain guests inquiries, bookings, arrival and departure time
  
• Provide a swift resolution to guest queries and issues during their stay
  
• Assist guests with any maintenance issues
  
• Monitor and maintain received reservations
  
• Support the guests directly over the phone or in written
  
• Apply company standards for dealing with guests and property portfolio

Your key skills & qualities:

• English independent user
• Customer centric service approach
  
• Highly organized, with attention to detail
  
• Responsible and mature personality
  
• Sense of humor is highly appreciated
  

Other features that would help a lot:

• Degree in a relevant subject, preferably Tourism
  
• Experience in guests service by phone and e-mail
  
• Knowledge of holiday rental business and platforms (AirBnB, Booking, TripAdvisor, etc)
  

Why Join Us:

• We offer diversity - Join our diverse team and be part of a thrilling industry that never stands still
  
• Team events - Get ready for epic board game nights, exciting outings, and not one, but two incredible parties each year!
  
• Office in the city center - Picture yourself working right at the heart of the city, surrounded by the vibrant energy that fuels our passion
  
• Additional health insurance - We value our employees' well-being, which is why we provide additional health insurance coverage to ensure you're taken care of
  
• Food vouchers for everyone - making your lunch breaks extra delicious
  
• Discount codes - Enjoy our employee discount codes that let you score fantastic deals, just because you're part of our team
  
• Multisport card - Take advantage of multisport cards to stay active and fit, with access to a range of sports and fitness facilities
  
• Referral program - Our referral program rewards you for bringing exceptional talent to our team, adding even more excitement to your work life
  
  

Sounds interesting? Then apply by sending your CV and cover letter in English.
The employment contract will be with the Bulgarian company LRC Bulgaria.

With applying to this position, you agree to provide your contact data for recruitment purposes.
Only short-listed candidates will be contacted.