Guest Relations Associate - Varna

ALTIDO BY JOIVY

Part of the Joivy Group, ALTIDO is one of the leading companies in Europe for the management of apartments, villas, aparthotels, and hotels. Established in 2019, it currently manages over 2,000 properties and 1,000 rooms in pop-up hotels.

OUR GROUP

Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - co-living, micro living, vacation, student housing, multifamily e co-working - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:

• DoveVivo: European platform for residential property management

• ALTIDO: European platform specialised in short-term rentals

• Chez-Nestor: pioneering co-living company in France

• DoveVivo Campus: the leading company in student housing in Italy

• Rinnow!: a specialist in Home Renovation and turnkey furniture sales

• Open Hub: co-working space and community hub in the heart of Milan

ROLE & TEAM

This cross-departmental role is ideal for an empathetic, diligent, customer-focused individual with previous hospitality experience. The position is shift-based, incl. work during weekends.

Your primary responsibilities include:

• Direct and indirect contact with short-term guests and long-term tenants;

• Working with several specialized softwares (eg. Krossbooking, Zendesk, RIO, Slack, Trello);

• Maintaining guests inquiries, bookings, arrival or departure time;

• Providing a swift resolution to guest queries and issues during their stay;

• Assisting guests with any maintenance issues;

• Monitoring and maintaining received reservations;

• Applying company standards for dealing with guests and property portfolio.