Director of Payer Partnership

About Joon

Joon is a startup (we just raised a Series A) providing world class mental health support and outcomes, focused on serving the unique and growing needs of 13-24 year old teens and young adults.

In the decade leading up to the pandemic, nearly all indicators of poor mental health and suicidal thoughts and behaviors dramatically increased for this population.

• Feelings of persistent sadness and hopelessness, as well as suicidal thoughts and behaviors, increased by about 40% among young people across every racial and ethnic group.
• Almost 3 in 5 girls experienced persistent sadness or hopelessness in the past year. And more than 1 in 4 seriously considered attempting suicide.
• Over half of LGBTQIA youth experienced poor mental health during the past month. Nearly 25% attempted suicide in the past year.

‍Fortunately, there is an extensive body of research on how to help developing minds learn to manage stress, regulate emotions, cope with anxiety and depression, and be more resilient. And, because most lifetime mental health conditions emerge between ages 13 and 24, this is the best time to teach these life-long mental health skills.

Our incredible team of experts in technology and psychology have made an amazing, outcome-driven care environment accessible to this age group in an app-native experience that just works.

Role Overview

As the VP of Payer Partnerships at Joon, you will work with all of us on the mission to expand access to Joon Care. You will step into our fast-growing health plan partnership channel, and be the primary point of contact to nurture strategic relationships and establish new ones. You will be accountable for maintaining a book of business, driving program delivery and ensuring alignment with Joon’s mission and values. Success will bring more and deeper partnerships, allowing Joon Care to reach more families, and our exceptional results to delight our partners and their members. It’ll also feel deeply fulfilling, as together we will impact many lives in meaningful, lasting ways.

Core Responsibilities

• Strategic Relationship Management: Cultivate and grow relationships within health plan organizations, including contracting, implementation, renewals, and milestone tracking, to ensure a consistent and valued client experience that can scale.
• Program Delivery & Risk Management: Support day-to-day program delivery, ensure contract compliance and mitigate risks in collaboration with cross-functional teams to achieve program Key Performance Indicators (KPIs) such as client growth.
• Client Needs Alignment: Develop deep understanding of core client needs and opportunities, mapping Joon's capabilities against those needs to expand access to care for new populations.
• Health Plan Partnership Expansion: Expand access to care by managing relationships with health plan senior leadership across existing partners and identifying opportunities for growth.
• Partnerships Strategy Development: Lead the development of the payer Partnerships strategy framework and content library, laying the groundwork for standard, scalable client relationships aligned with Joon's values.
• KPI Management & Continuous Improvement: Develop, monitor, and manage improvement across health plan success KPIs and access markers, fostering a scalable team that delivers best-in-class service aligned with Joon's values.
• Market Analysis & Industry Insight: Stay ahead of market conditions, industry best practices, and client needs to inform strategic decision-making and drive operational excellence.

Of course, the existing team will support you in many of these areas.

Required Qualifications

• Proven track record of growing and cultivating relationships within health plan organizations.
• Experience leading contract negotiations and cross-functional teams to deliver against aggressive project timelines using appropriate project management tools and processes
• Interpersonal skills with the ability to build strong working relationships and represent the needs of both Joon and the client.
• Experience owning and managing multiple concurrent relationships.
• Strong analytical skills to generate program KPIs and insights for internal and external stakeholders.
• Deep understanding of the healthcare landscape, specifically health plan (and system) needs, decision-making, and contract structures.
• Passion for building strategic playbooks and executing them to drive impact.
• Alignment with Joon's mission and values, with a passion for improving mental health care accessibility along with investing in and lifting each other here on the team

Perks and Benefits

• Remote, distributed company with quarterly in-person gatherings and opportunities for work-in-person more often if desired
• Woman-led, DEI-committed employer
• Equity in an early-stage startup poised for growth
• Paid holidays
• Unlimited vacation and sick time (yes, this includes mental health)
• Medical, dental, and vision insurance
• Life and AD&D insurance
• Employee Assistance Program
• 401(k) fund

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

People with a criminal record are encouraged to apply

Location:

• Washington State (Required)

Work Location: Remote