Client Service Account Manager - Associate I - Payments - Bilingual Spanish Required

If you're a self-starter with a passion for LATAM client service and support, then you've found the right team.

As a Payments Client Service Latin America. you will serve the top Tier Latin America clients on their cash management necessities.  Between these clients are important Latin America large corporations and financial institutions who entrust us with their business.  You will provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world   

Job Responsibilities  

• Key advisor to the client, providing guidance and consultation on decision making and Client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues.
• Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction.
• Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities.
• Partners with Sales to develop an annual Client-specific service strategy reviews for clients within portfolio. Uses product knowledge to recommend and participate in product enhancements and service delivery plans.
• Convey complex ideas and client issues with confidence.
• Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes
• Be the escalation point for Cash management issues raised by clients and assure client's inquiry is given priority and take ownership to assure resolution from root cause.

Required Qualifications, Skills and Capabilities

• Minimum of 3 years of relevant industry and/or functional experience or Business College degree to have an advanced understanding of core and intermediate Treasury Services product sets.
• Build solid working relationships with customers and internal partners. Have negotiation, consultative skills and effectively communicate to internal/external clients.
• Use of technical knowledge to produce value-added solutions for clients and partners. Work with the client product utilization as a solution to meet business objectives. Effective Problem Solving skill and Root Cause Analysis. Creative thinker
• Ability to present oral and written communication in an organized, clear and confident manner. Proficient in Microsoft Office Suite applications.
• Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.
• Applies sound judgment during the decision making process; evaluates risk factors. Thorough understanding of financial exposure and operational risk related to transactions associated with bank products and services.
• Willingness to travel international (1-2 times a year). Fluent in English & Spanish, written/verbal a must. Flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise

This position is not eligible for H1B or Sponsorship