Customer Success Associate -JPMorgan Healthcare Payments

Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences.

As a Customer Success Associate in Healthcare Payments, you support customers in their journey toward achieving their desired outcomes. Work closely with the Customer Success team and other cross-functional groups to ensure a seamless customer experience while gaining the skills you need to grow within your role.

J.P. Morgan Healthcare Payments powers a better healthcare payments experience on one platform that connects consumers, providers, and payers for every healthcare payment transaction. The Business Bank Customer Success Manager requires a self-motivated, problem-solving healthcare professional who wants to learn and be challenged in a fast paced, team-oriented environment. The Business Bank Customer Success Manager is responsible for helping healthcare providers maximize the utilization and satisfaction with InstaMed products and services.

Job responsibilities

• Helps execute product adoption, expansion, and retention activities to support a healthy customer base
• Attends and participates in regular account meetings while keeping thorough notes to ensure accountability for customers
• Investigates and resolves customer issues in a timely and efficient manner
• Tracks and analyzes key metrics to measure customer success

Required qualifications, capabilities, and skills

• 2 years of experience or equivalent expertise in customer success or a relevant domain area
• Strong verbal and written communication skills
• Comfortable using technology with a willingness to learn new technological skills, programs, and tools
• Demonstrated analytical skills and critical thinking ability
• 2 years’ experience in a healthcare industry
• 2 years’ experience in a customer-facing position 
• Ability to quickly learn and understand InstaMed’s products and articulate best practices to maximize the value of our solutions.
• Sound judgment in responding quickly and effectively to customer inquiries and managing customer expectations.

Preferred qualifications, capabilities, and skills

• Healthcare technology experience preferred.
• Bachelor’s Degree or higher, or equivalent work experience.