Global Security - Command Center Analyst

Global Security protects the firm's employees and assets throughout the world. This responsibility includes the development of security and safety policies and procedures, regulatory and legislative compliance, security guard management and alarm response, incident management, corporate building security and customer/visitor/client safety, physical crime investigations, workplace violence, fire and life safety, executive protection, pre-employment screening, security operations on a global basis, and fraud Investigations.

The Global Security Operations Centers (GSOCs) act as communication and situational awareness hubs for the firm's Crisis Management structure, operating 24x7x365. The GSOC Analyst coordinates directly with other security, resiliency, and intelligence professionals, and interacts with employees at all levels of the organization. The role is to provide comprehensive corporate-level preparedness and response coordination to major crisis events, as well as day to day disruptions, and to protect employees and property, customer assets, stockholder interests, and the firm's reputation.

The Analyst is responsible for monitoring, researching, reviewing, and analyzing data sources for dissemination and reporting purposes, to ensure compliance with standard operating procedures in a timely manner and in a fast-paced environment. 

Job responsibilities

• Participate in security incident response on a daily basis, identifying and triaging potential impacts to the firm's employees, assets, and areas of operation
• Monitor situational security awareness, including gathering information from a variety of sources internal to and external of the firm; normalizing and correlating the information; providing real-time detection and response services for incidents that directly or indirectly impact the firm's employees, assets, or areas of operation
• Compose and track incident Informationals to resolution; inform security, resiliency, facility, and technology responders; deliver information in verbal or written updates via internal communication platforms (ex. Symphony)
• Escalate sensitive or high-impact incidents to senior managers and executives, including members of the JP Morgan Chase Operating Committee
• Provide logistical support for crisis management teams, including exercise coordination, roster maintenance, and crisis call facilitation
• Triage and escalate cases of workplace violence to relevant security and threat management teams
• Monitor and administer travel security operations in accordance with procedures, including tracking, assisting, and advising international travelers on security issues across the region
• Monitor and support site and regional crisis management conference calls, gathering and providing intelligence and information (weather, travel, security, etc.) as required
• Conduct proactive research into potential risks; monitor external media feeds for threats to the firm's facilities and/or senior management
• Perform special projects and research as required by GSOC management or as conditions warrant

Required qualifications, capabilities and skills

• Bachelor's degree, equivalent military/law enforcement, and/or joint operations center/security operations center experience required.
• Flexibility to work overnights, weekends, holidays, and during crises as needed

Preferred qualifications, capabilities, and skills

• Experience in GIS Systems (ESRI)
• Able to establish, foster and maintain trust-based relationships with a diverse portfolio of stakeholders.
• A clear and timely communicator, able to adjust communications styles to interact with a range of audiences.
• Confident and collaborative, able to offer constructive challenge to status quos and to provide and seek diverse perspectives.
• A wholehearted commitment to diversity, respect and inclusion, seeking to participate in diversity efforts and activities.
• Preference for directly transferable experience, and awareness & knowledge of incident management, business resilience, and security operations.

About the Team 

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success