Integration Development Specialist

Are you an expert communicator who thrives on your ability to influence? Do you have a passion for developing and executing strategic vision?  This role will allow you to flex those skills as you step into this new function. 

As the Governance Program Manager within the Commercial Bank, you will be a strategic advisor to the Commercial Bank Client Onboarding (CBCO) leadership team.  Perform governance activities to define root cause analysis and preventative measure execution action to enhance client experience.  This is a highly visible role with direct interaction and partnership with various senior stakeholders. This is not an execution only role. You will be a contributor to strategic discussions and provide ideas, take initiative and leverage creativity (in thoughts and paper) to drive the business.

Job Responsibilities

• Establish relationships and begin to build your brand within the Commercial Bank
• Learn core business processes and develop all people, process, and technology components required to support a best-in-class organization
• Shadow experts on Onboarding team who can share the skills and knowledge that have helped them get ahead
• Partner with the leadership team to develop, implement and execute key reporting for Onboarding Regionals and senior stakeholders across the firm
• Scope problems, identify major issues and actionable opportunities, desig solutions, and quantify potential bottom-line financial impact
• Lead transformation to CBCO's After Action Review (AAR) Governance process – help to design, develop, train, implement and oversee the governance framework across process, tools and reporting 
• Manage CBCO's Capture, Acknowledge, Resolve, Evolve (CARE) process, the web-based complaint capture system currently used across CCB: detailed requirements, table values, employee readiness (procedures, training, communications)
• Manage and track After Action Review leadership training 
• Owning partnerships with key stakeholders to mitigate risk and ensure consistency across functions
• Act as a key driver of client experience (CX) enhancements by tracking preventative measures and themes to address drivers of client dissatisfaction
• Develop content to periodically update executive management, leadership and stakeholders across LOBs on delivery milestones 

Required Qualifications, capabilities and skills

• High aptitude for operating "in the grey"
• Ability to clearly communicate and influence -- leading leaders to a common goal
• Outstanding relationship management, interpersonal and communication skills
• Tenacity to resolve issues and conflicts
• Advanced PowerPoint skills with story-telling capabilities
• Successful track record setting and achieving challenging goals and demonstrating entrepreneurial leadership
• Demonstrated experience collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders
• Ability to interact with colleagues at all levels and achieve goals without direct control over resources
• Bachelor’s degree required; 

Preferred Qualifications, capabilities and skills

• MBA or related master’s degree 

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth. 

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required (20%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship.