LATAM Client Onboarding Officer, Analyst

The Latin America Account Opening Group (AOG) is part of Wealth Management Client Operations organization. The team works closely with Private Banker’s team onboarding new client relationships, setting the standard for ongoing execution excellence. The Account Opening Specialist works is partnership with Relationship Officers handling account opening processing for new private banking clients. The Account Opening Specialist handles comprehensive account opening activities for Latin America Private Banking teams which includes, but it’s not limited to, reviewing new account workflows, account opening forms and supporting documentation, processing and following-up on completion of post-account opening activities, and other ad-hoc requirements in connection to new client onboarding.

Key Accountabilities:

• Act as partner to Relationship Officer’s team to assist with processing of appropriate forms and documentation required to onboard new client;  effectively collaborating with client-facing teams to provide strategic guidance as needed around client documentation and Know Your Customer requirements
• Owns end-to-end account opening process to ensure a successful client onboarding
• Validate client documentation for consistency and completeness; maintaining high degree of accuracy and attention to details while meeting team productivity goals
• Leverage in-house technology to record and update client information
• Keep current with system, tools and other automation releases; participating in User Acceptance Testing (UAT) and acting as account opening Subject Matter Expert (SME)
• Participate in project meetings and working groups, and develop relationships with various teams across Wealth Management Operations organization
• Identify opportunities to improve processes and tools, engaging with Change and Transformation
• Adhere to corporate and regulatory control standards. Monitor reports, flag issues, and follow-up to timely resolution

Qualifications:

• Bachelor’s degree required
• Bilingual Spanish or Portuguese is required
• Experience in financial services is preferred, focus on Private Banking is a plus.
• Strong interpersonal and communication skills
• Adaptable, reliable and productive on hybrid work environment setup (in-the-office and home-office)
• Must be highly disciplined, a self-starter, and have the ability to execute on assignments independently with sense of urgency and consistent follow-up habits
• Proven track record of collaborating with teams to resolve issues and improve efficiency
• Ability to perform effectively in a fast-paced environment with rapidly changing business priorities
• Team player and demonstrated work ethic
• Excellent organizational and time management skills
• Ability to communicate with all levels within the Line of Business
• Intermediate to Advanced Microsoft Office skills: Excel, Word, PowerPoint, and OneNote.